Manager Management

MARK A. GALVAN

Hughson, CA

C: 209-***-**** ● ******.****@*****.*** ● H: 209-***-****

OPERATIONS EXECUTIVE

OPERATIONS ● QUALITY ● TRAINING ● LOGISTICS

Management leader who improves operations through continually assessing opportunities for increased efficiencies, cost savings, and bottom-line improvements. Develops strategic planning to resolve current operating issues and then establishes platform for company growth.

Implements new processes through improved use of technology, program initiatives, staff training, and establishing standard operating procedures.

Exceptional ability to visualize the big picture, resolve conflict, and tackle obstacles in fast-paced environments. Consistent history of achieving measurable results such as inventory, labor and cost reductions, and revenue increases. Focuses on quality improvements and regulatory compliance. Trained in mediation and conflict management.

KEY COMPETENCIES

Operations Leadership

Quality Standards Training / Team-Building Facilities Management

Vendor Management Project Management Asset utilization

P&L Accountability Warehouse / Distribution

SELECTED ACCOMPLISHMENTS

Applied Continuous Improvement techniques to transform underperforming Purchasing and Inventory Control function into smooth running operation at Microdental Laboratories. Spearheaded innovative new programs that decreased expenses by 30%, boosted production output 10%, and slashed back orders to an all-time low.

As Operations Manager at Packard Bell/NEC, saved $1.1M annually with no loss to human capital by consolidating shifts and implementing temporary labor and warehouse management system training programs. Converted manual inventory process to PC-based cycle count, cutting staff hours by 55%.

Planned and directed rollout of $4.5M flagship warehouse facility at Fisher Scientific on-time/budget. Drove WMS deployment and initiated two key system modifications, reducing order processing by 60% and labor by 50%. Established Just in Time (JIT), Recycling, Outsourcing, and Preventive Maintenance programs, saving $100K+.

PROFESSIONAL EXPERIENCE

Stanislaus County Mediation Center, Modesto, CA 2010 –Current

Mediation Service for Stanislaus County Court and Community

MEDIATOR

Mediated Stanislaus County Small Claims calendar

Co-mediated family court personal property division disputes

Mediated community disputes, landlord / tenant and neighbor to neighbor

SCHOLLE PACKAGING, Merced, CA 2008 – 2010

World leader in bag-in-box packaging for the food, beverage and industrial markets

SHIPPING / WAREHOUSE SUPERVISOR

Directed 3-shift, 24/7 operation with 8 reports who handle storage and distribution of raw and Finished Goods Inventory and packaging for local and global distribution.

Developed, implemented a 3 level Pay for Skills Training program which increased staff morale, department knowledge as well as overall department productivity.

Develop and delivered plant wide Warehouse / Forklift Safety Training program

Implemented recycle scrap program, which reduced required vendors by 60% and reduced costs by 27%.

PILKINGTON, Lathrop, CA 2007 – 2008

Manufacturer of flat glass for automotive and industrial markets

SHIPPING / WAREHOUSE MANAGER

Directed 3-shift, 24/7 operation with 34 reports who handle storage and distribution of flat glass products for local and global distribution.

Implemented preload review and stage process for more efficient collaboration between 3 separate shifts. Determined proper location for loading and adjust as necessary to reduce detention time and increase customer satisfaction.

Instituted weekly meetings with all crews to elicit feedback on process and equipment issues. These became action items for management team.

MICRODENTAL LABORATORIES, Dublin, CA 1999 – 2006

Leading laboratory in dental restorations and services

LOGISTICS MANAGER (2004 – 2006)

Revamped Purchasing/Inventory Control department experiencing poor customer satisfaction, employee morale, and process flow. Implemented Lean Manufacturing, vendor management, process improvement, and Web-based purchasing initiatives. Supervised Facilities and Property Management functions in state-of-the-art complex with multiple tenants.

Slashed on-hand inventory from $529K to $286K by consolidating top 5 vendors, developing high dollar/high volume material reviews, and establishing new approval process.

Quickly raised customer satisfaction and employee productivity by implementing web-based purchasing system and training workforce on effective utilization.

Negotiated profitable agreement with Alloy vendors on consignment process, improving company cash position due to purchase of actual usage vs forecasted demand.

Conserved $72K within one year through skillful RFQ development and vendor contract negotiation.

Mentored operation to pass 2 consecutive PriceWaterhouseCoopers audits with better than industry results.

Generated $70K first year income by managing underutilized A+ space and 2 sub-leases build outs.

QUALITY MANAGER (1999 – 2003)

Facilitated compliance to ISO 9001 and Medical Device Directive obtaining CE mark for Europe-bound products. Directed requirements gathering, resource allocation, standard operating procedures (SOP) development, and Audit Team training.

Reduced expenses 33% by outsourcing direct sales production.

TRAINING / CERTIFICATION

Certified Lift Truck Trainer, OSHA Training Institute, 2008

Certified Mediator, Mediation Training Institute International, 2003

Lead Auditor of Quality System, Perry Johnson, Inc., 1998

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