Sales Manager
Resume:
Sabrine Aros
**********@*****.***
PROFESSIONAL SUMMARY:
Innovative professional with 5+ years of progressive experience within the automobile sales industry and the skills to drive business. Expertise in new and used vehicle sales, pricing strategies, client relations and needs assessment and marketing.
PROFESSIONAL EMPLOYMENT:
Asbury Automotive, Nalley Volvo, Marietta, GA
6/11 to present
Internet Specialist
• Effectively communicate with Internet prospects via phone, email or in person
• Investigate and present features / advantages / benefits that are important to the customer’s next vehicle purchase.
• Assist customers gathering product information, directing them to resources available on the Internet and at the Dealership.
• Respond to online inquires promptly, provide requested information in timely manner, focus on setting appointment for customer to visit the dealership at customer’s earliest opportunity.
• Scheduled & confirmed appointments, Follow up with customers to ensure needs were met.
• Work closely with Internet Manager, New Car Sales Manager and Pre-owned Sales Managers
• Manage the sales activities generated from our Business Development Center
• Create and maintain excellent relationships with customers and dealerships
Sandy Springs Toyota, Sandy Springs, GA. 3/10 – 4/11
Dealer Trade Clerk
• Stocked and priced new inventory daily based on the information in Setdealer
• Managed the daily dealer trades with Sales Managers
• Audited new car inventory balance in the ADP system with the wash out forms.
Tag and Title Clerk
• Communicate with the banks and lenders to obtain the title and process the paperwork.
• Register new and used cars in various Counties.
• Follow up with customers within 5 business days.
• Managed the wholesale process for our dealership, finalized deals and processed the paperwork, notarized the MSO and Power of Attorney to the used Auction.
Social Media and Internet Marketing
• Managed new car inventory and daily posting of pictures and descriptions on the dealership website.
• Attended social media meetings, conference calls and training.
• Created Banners and cards for Sponsored events and sales - (Falcons Game, Heritage Sandy Springs, Georgia Tech University, Food Allergy Walk, Tent Sale, Thanksgiving Sale, Christmas, World Cup, National Sales, etc.)
• Launching new products via videos and pictures on FaceBook, Twitter, YouTube and dealership website.
• Creating and maintains various social media channels, campaigns and initiatives that utilize social media platforms.
• Maintained proper information to protect the company from compliance violations.
• Assisted with the creation the Mobile Application and updated Facebook application.
• Conducted customer survey to ensure customer satisfaction.
Carrington Auto Sales, Inc, Douglasville, GA 2008 - 2009
Office Manager
• Managed the day to day office operations through multi-tasking duties: Customer Service, Administrative duties and Tag & Title processing.
Dell Computer Corporation, Morocco 11/05 – 9/07
Logistics Manager.
• Provided daily analysis for each order.
• Set up daily conference calls between inter-office personnel and Carrier
• Inter-department liaison with objective to maintain good internal communications with the Sales Department via daily established reports, conference calls and quick solutions to customer complaints.
Order Manager
• Responsible for online orders received from company website for EBU and UK Customers
• Maintained top end results utilizing Auto Validation through GEDIS and Esmarter Systems to maintain high customer satisfaction through a low number of missing items or incorrect orders.
• Attended daily Webinar meetings and conference calls, and established monthly presentations with the managed team, which allowed for consistent achievement of quarterly goals, effective team management and improved customer experience.
Toyota of Morocco, Morocco 2/03 – 7/05
Customer Relationship Manager
• Establish one to one communications with the customers-using the newly under developed Data base
• Monitor the purchase patterns and Market behavior
• Monitor customer retention Sales & Services & Parts
• Monitor Guest defection and reasons
• Create reward systems to repeat purchasers, Help reduce Marketing costs
• Monitor Satisfaction Indexes and customer complaints
• Produce analytical reports reflecting the situation above
EDUCATION:
Higher Institute Polytechnic of Technology (I.P.T.A.E), 2004-2005
Bachelors Degree in Marketing Relationship and Communication
Higher Institute of Technology (I.S.T.A), 2002-2004
Associates Degree in Business Management
Additional Training:
• Tag and Title Clerk Training ( GADA - Georgia Automobile Dealers Association), 2011
• Social media & networking class with 22 Square & Intermark Company, 2010
COMPUTER SKILLS:
MS Office (Word, Excel, Power Point, Outlook), Sage, Quality Index Sphinx, Oracle CRM, Gedis, Esmarter, CID, Order Broker, Frazer, ADP, Rey&Rey and Elead CRM
OTHER:
Languages:
• Fluent in English
• Fluent in Arabic
• Fluent in French
Notary Public Commission valid until 2014
References available upon request
Contact this candidate