Sales Customer Service
Resume:
Patti A Tocarchick
Warren, MI 48088
Cell: 586-***-****
Email:******@******.***
Summary
Knowledgeable, professional Customer Service Representative with over 10 years of experience in
manufacturing who establishes customer loyalty and is attentive to detail.
Excellent communication and interpersonal skills with the ability to work with all levels and functions
within a company.
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Henkel Corporation - Madison Heights, MI 10/2008- Present
Receive and Process Orders in a timely manner in SAP
Handle incoming calls from an Oracle System
Assist Sales Representatives over 200 in the field and point of contact for over 30 manufacturing sites.
Issue Return Authorizations as necessary
Run open order report daily to prevent plant shutdowns & expedites.
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Legris Autoline – Troy, MI 1/2005-11/2006
Inside Sales
Draft and process return authorization and Credit/Debit forms.
Monitor inventory levels of finish goods at the related warehouse (s) in order to achieve the best level of
service.
Respond to Customer Inquiries
Analyze requisitions to determine finished goods, purchases, transfers, place orders, confirm deliveries,
add/expedite, and cancel/defer orders.
Plastic Trends - Shelby Township, MI 1/2004-1/2005
Inside Sales
Focused on meeting customer requirements within an assigned territory
Processed all daily orders and quotes
Respond to customer inquiries
Acted as buffer between customers and outside sales team.
Automation Process Technologies – Troy, MI 6/1992- 10/2003
Inside Sales
Established sold relationships with customers by responding in a timely manner, entering orders and
acting as consistent direct contact, which maintained a satisfied customer base.
Served as point of contact major OEM customers.
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Education
High School Diplomas, Schafer High School, Southgate, MI
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