Field Service
Resume:
Mark Pierce
Home Phone: 803-***-****
Cell Phone: 803-***-****
Lexington, SC 29072
***********@*******.***
SUMMARY OF QUALIFICATIONS
Motivated self-starter with a mechanical aptitude for learning new skills quickly. Excellent problem solving and troubleshooting skills. Hard-working, reliable; able to collaborate in a team enterprise. Able to work effectively under minimal supervision.
EXPERIENCE
Wittenbach Business Systems, Columbia, SC
Field Service Representative, September 2009 – May 2011
Responsible for the maintenance, troubleshooting and repair of Talaris teller cash dispensers, teller cash recyclers, currency counters, coin sorters, coin dispensers and Triton ATM’s.
Eagle Business Solutions, Columbia, SC
Field Technician, 2008 - March 2009
Responsible for the maintenance, troubleshooting, and repair of Toshiba digital/analog business copier/printers and KIP digital wide format copier/printers.
Oce’ North America, Columbia, SC
Digital Tech 3, 2000 - 2007
Responsible for the installation, maintenance, troubleshooting, and repair of Oce’ digital/analog wide format copier/printers. Maintained and upgraded hardware and software on Windows based PC’s. Ability to communicate with customers, management, and all levels of staff.
Consistently maintained high customer satisfaction rating.
Exceeded expectations in maintaining inventory to reduce second visits.
Exceeded expectations in restoring machine productivity.
Managed a large territory, moving to S.C. providing OCE’ new opportunities for growth
TECHNICAL/COMPUTER SKILLS
Basic experience with MS Word, MS Excel and MS Outlook.
Proficient in the use of MS NT and MS XP operating systems.
Skilled in basic network set-up.
EDUCATION AND TRAINING
Diploma, Alamance Christian School, Graham, NC
Certificate, Navy Electronics Tech Schools
Certificate, A+ Certification,
PC+ Hardware
PC+ Operating Systems
MILITARY EXPERIENCE
Electronics Technician Petty Officer Second Class, U.S. Navy
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