Manager Management

James L. Graham

**************@*****.***

**** ********* ***, ******, ** 77386 Phone: 832-***-****

SUMMARY

Resourceful, dynamic professional with broad range of experience in fast-paced business and military environments seeking an IT Management position.. Highly skilled in IT Project management, planning and logistics and resource optimization. Strong leader and motivator who excels in teaching, training and empowering employees. Demonstrated strengths in management, efficiency improvement, and profit optimization. Proven track record of success in creative and effective management of diverse personnel in multiple locations. Flexible, adaptable, results driven and committed to quality process and product.

EXPERIENCE

Technology Services & Solutions Group (TSSG) 09/11 to Present

A Consolidated Graphics Company

Service Delivery Manager, Technology Operations

Run, manage and supervise a 20 person team responsible for supporting 75 operating print companies around the nation and maintaining all systems in the company’s data center through a 9-person help desk and 11 network and systems engineers 24 hours a day 7 days a week.

• Created and implemented a technology troubleshooting training program, ensuring the print companies have a first line of defense at the company level, ultimately reducing dependency on the help desk

• Within the first month, reduced the number of old trouble-tickets by 20% and created an environment where the team members are empowered and rewarded for providing quick resolutions to customers

• Divided the work load within the team providing more efficiency and effectiveness of the overall team. This created a better environment and fostered a team mentality

Continental Airlines (CO) 01/08 to 09/11

Director, Enterprise Programs, Technology

Provide direction and guidance to Managing Director of Enterprise Project Office (EPO) in areas of Data Center infrastructure design and deployment. Provide leadership to and supervision of two Program Managers with a total of 25 personnel managing, designing and implementing various projects within CO’s four Data Centers.

• Planned and implemented CO’s Business Continuity Plan during Hurricane Ike (Sept. 08) where we relocated approximately 345 people to different hotels and migrated critical systems to CO’s alternate work facility in Montgomery, TX, for three days

• Wrote and presented CO’s data center decision strategy for determining system placement in one of four data centers, based on definitions of Business Continuity application tier levels

• Created and supervised an inventory management system for all infrastructure refresh activity including a $1.7 million-dollar inventory at all times with a formal process to access and track all equipment

• Co-sponsored the formation and ongoing leadership of an enterprise systems and network capacity planning team to manage infrastructure assignment and space allocation within the data centers

• Led an initiative, saving hundreds of thousands of dollars through forecast models while negotiating bulk purchases with vendors and coordinating implementation efforts

Continental Airlines 06/06 to 12/07

Sr. Manager, Technology

Program Manager responsible for oversight and accountability of 10 personnel and various projects assigned through the EPO, to include: Business Continuity and Enterprise related initiatives within the Data Centers.

• Successfully implemented and managed the stand-up of CO’s Disaster Recovery/Business Continuity facility - Westland (WSL)

• Aided in ensuring CO’s Business Continuity Plans while educating business units about Westland and CO’s overall plan to activate the facility in case of emergencies

• Organized and reduced a workload of over 20 projects, about 20% of active projects, within two months assigned, by contacting stakeholders and validating project applicability and justification

• Provided key insight into streamlining the EPO’s estimating process, ultimately effecting Infrastructure

and Application Project Management, while the funding process was transformed - Dec ’06 -Jan ’07

• Completed approximately 60 projects within one year while supervising a total of over 100 projects

U.S. Army Signal Corps - Captain 03/05 to 04/06

Brigade Senior Communications Officer

Responsible for all communications equipment to include LAN/WAN, tactical and strategic assets within the brigade supporting over 4,000 soldiers. Primary advisor to the Commander (Colonel), as well as principal planner on all communication/information management areas (IMAs) affecting the brigade.

• Hand-picked over a ranking officer to perform as Chief planner and advisor for all brigade communications

matters during combat operations

• Innovatively supervised and implemented two LAN extension packages for a remote unit in the desert

providing voice and data

• Awarded 6 Bronze Star Medals to a section of 22 senior communications specialists responsible for installing,

operating and maintaining the Brigade’s LAN and WAN

• Planned and produced brigade-wide guidance on over $10MM of equipment to remain in Iraq, setting the next unit up for success

U.S. Army Signal Corps - Captain 08/03 to 03/05

Signal Company Commander

Directly responsible for the health, morale, welfare, training and discipline of 74 highly trained signal soldiers and

communications equipment valued over $14 million.

• Successfully stood up and managed the backbone of a LAN/WAN through a point to point

satellite system and numerous radio designs

• Planned and supervised the installation of “First Response Emergency Network” (a 911 type system) in

Ninewah Province, Iraq

• Received unprecedented performance ratings during interviews with subordinates, peers, and superiors

• Implemented the planning and communications support of at least 100 convoy operations in northern Iraq

with no injuries to company personnel or equipment

• Awarded Bronze Star Medal for actions in support of Operation Iraqi Freedom III

U.S. Army Signal Corps - Captain 12/01 to 07/03

Brigade Support Battalion Signal Officer

Communications Officer; responsible for planning, training and managing all communications assets within a 700 person unit.

• As a direct result of my management and guidance, successfully stood up the unit’s first digital operations center, ultimately used during combat in Mosul, Iraq

• Managed and increased the battalion’s maintenance program through detailed planning of a new infrastructure, increasing data throughput for maintenance management

• Led a 10-person section as the unit transformed into a digital unit, providing guidance and technical expertise, enabling the unit to excel in customer support for the Army’s first Stryker Brigade Combat Team

• Rated as a top officer who made an immediate impact on the battalion’s ability to train, fight, and successfully perform its mission

• Enabled a sister digital brigade to perform its wartime mission through initiative-based training and contingency based planning, as the brigade could not pass long-haul data without my contingency-based equipment

EDUCATION:

TUI University

Masters of Business Administration- Concentration in IT Management In Progress

(Completion - 2013)

University of Massachusetts @ Amherst 1997

Bachelors of Arts Communications

Northern Essex Community College, MA 1995

Associates Degree Journalism/Broadcasting

MILITARY EDUCATION:

Company Command Course 2003

Leadership course emphasizing personnel management, inventory management, introduction to the Uniform Code of Military Justice and how to effectively run a company with x number of personnel

Combined Arms and Service Staff School 2001

A one and a half month course where different branches exchange experiences with a focus on staff functions including decision making process; providing course of action briefs and advising in all matters

within areas of concentration

Captain’s Career Course 2001

As a middle manager and preparation to Company Command, this course included family and soldier leadership and management; planning and implementing network infrastructure utilizing organic equipment and customer requirements; battlefield analysis; inventory management with a value typically above $20 million

Signal Officer Basic Course 1998

Course encompassed leadership as a young officer; how to manage personnel; dealing with disciplinary actions from one on one counseling scenarios to judicial court martials; communications equipment planning and management

SPECIAL SKILLS:

• Held Top-Secret Security Clearance while on active duty

• John C Maxwell’s “Developing the Leader within you,” - Continental Airlines - 2010

• Attended Franklin Covey Project Management for Support – Continental Airlines – 2008

• Knowledgeable in PMBOK process and methodology

• Computer skills include proficiency in Microsoft Office

Contact this candidate