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Customer Service Quality Assurance

Location:
MO, 63052
Salary:
40,000
Posted:
January 31, 2012

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Resume:

TAMMY M. HUNZIKER

**** ***** **** ******** ********, MO 63052 314-***-**** b8b2uo@r.postjobfree.com

Relevant Experience and Skills

Personal skills

Excellent communicator. Looked upon as leader and director in times of confusion. Ability to stay calm and handle stressful situations with ease. Experience in training incoming staff. Excellent multitasker and extremely fast learner. Dedicated to the job and will go above and beyond the job description.

Educational experience

Organic Chem, Analytical Chem, Biochem, Microbio, titrations, UV,NMR, IR,MS,GC,TLC, column chromatography, pH, distillation, Aseptic techniques, cultures, smears, gram staining, microorganism identification, testing for functional groups. And many other lab skills.

Job Experience

Weighing samples and measuring the outage. GMPs, SSOPs, HAACP, SQF, COA Manager, CEM (solids), pH meters, Density, Viscosity, Spectrometers, APC plating, E.Coli/Coliform plating, Quick swabs for post CIP and plating, Environmental swabbing for Listeria and Salmonella, Plant Air sampling, interpreting the plates.

Computer Skills

Multiple classes within the computer science field experience with both Microsoft products and Mac products. Exceedingly proficient in MS Word, Excel, and PowerPoint. Experience with SAP and Infinity.

Employment

Quality Assurance Technician Mar 2010 to current

ConAgra Foods

Responsible for pre-operational microbial/environmental swabbing. Plate, read and interpret results to determine the number of organisms in the sample. Incoming Materials- review daily component and raw material receiving reports ensure each raw material and components have specifications. Certificates of Analysis- Responsible for preparing paperwork for processing e.g., batch sheets, HACCP documentation. Initiate product retention/hold process for non conforming materials, work in process and finished product, delegate and supervise the rework team. Production monitoring and product testing activities. Review and actualize standard operating procedures, quality assurance and quality control procedures. Training of operators and incoming quality technicians. Responsible for finished product microbiological testing and plating

Sampling Technician Feb 2010 to Mar 2010

Proctor & Gamble (Assignment completed)

Taking samples off the assembly line, weighing samples and measuring outage.

At&t customer service Sept 2009 to Jan 2010

Convergys

At&t customer service retention department. Utilizes multiple systems to complete the proper procedures to resolve the customers’ problems and retain their business.

Education and Certifications

B.S., Biology, Minor: Chemistry April 2008

Missouri Baptist University

St. Louis, MO

SQF 2000 Systems Certification Oct 2010

Silliker



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