IT Specialist

Evan Markowski

QUALIFICATIONS

More than * years of varied experience in IT, along with troubleshooting and support. Able to perform effectively with a team and individually. Capable at managing multiple tasks efficiently, and can effectively integrate new technologies with various business needs.

EXPERTISE

MS Office Suite 2000-10, MS Project, Utilities, USMT, SCCM, ImageX, Symantec Ghost, Acronis, Remedy, TrackIT, Filemaker Pro 6.0, Symantec Anitvirus, Backup Exec, MS CRM, iMIS legacy database, Adobe CS5 Suite.

Applications: HTML, JavaScript, IE, Mozilla, Adobe Flash/Acrobat

Operating systems: Microsoft Server 2003, MS Exchange 2007, SQL Server 2005-10, Win 7,XP, NT 4.0/2000, Win 98/95, Mac OS X Leopard, AS400, Novell Netware 4.x, UNIX

Network Protocols: TCP/IP, IPX/SPX, FTP, DNS, Ethernet, DHCP/Static IP addresses, Wi-Fi 802.1x, VPN, Cisco routers, Firewalls

WORK HISTORY

Rewards Network 8/2011 - Present

Project Support Consultant

Implemented a Win 7 rollout of 100+ machines within the planned completion date.

Provided QA process to minimize issues and audited IT documents against

system requirements.

Documented and reported test results on any bugs or risks.

University Healthsystems Consortium 1/2011 – 08/2011

Project Support Consultant

Completed migration of WinXP to Win7, imaging with MS ImageX and Swimmage.

Provided 3rd level Help Desk support thru Foot Prints.

Managed and administered computers and software in AD and SCCM programs.

Collaborated with developer teams to test software against Windows 7 requirements.

Career Builder 12/2010 - 01/2011

Help Desk Analyst Consultant

Provided 2nd level support for Hardware and Software issues

Supported users working in an ITIL setting using Microsoft SCCM

Completed 15-25 tickets closed per day

American Medical Association 10/2010 - 12/2010

Desktop Support Analyst Consultant

Completed 300 workstation deployment using ImagePlus software.

Provided 1st and 2nd level Help Desk/ QA support

National Council of State Boards of Nursing 05/2010 -10/2010

Project Support Analyst Consultant

Implemented a WinXP to Win7 upgrade with MS ImageX and Sysprep.

Supported and trained desktop end users.

Provided 1st and 2nd level Help Desk support during roll-out.

American Institute of Steel Construction 03/2007 - 01/2010

IT Support Specialist

Network administered new user accounts, exchange mailboxes, and file sharing on servers.

Help desk troubleshooting and solving HP and Dell desktop problems for computer workstations.

Completed various projects, including computer installations, network printer setups, and computer and phone network creations.

Created new IT procedures, documentation and standards to help keep work flow consistent.

Provided remote assistance via phone and Citrix System to AISC’s remote field employees.

Setup polycom phones and computers for conference presentations.

Managed Blackberry Smartphones, setting up new phones, assisting end users in phone use.

Served as liaison for iMIS database support requests and working with iMIS consultants.

Managed and supported enterprise CRM database.

Provided user support for all network printing, copying and scanning.

Maverick Trading, Chicago, IL 12/2006 - 02/2007

Desktop Support Consultantt

Application support of various trading software and tech support issues for multiple monitors.

Desktop rollout of new PC’s to replace older ones.

Troubleshoot network connections and add PC’s to network.

Sentinel Technologies, Downers Grove, IL 12/2005 - 12/2006

IT Consultant

Provided 2nd level Help Desk support and onsite HP PC and Printer repair. (St. Joseph Hospital). Network Support and troubleshoot Cat5 cables, tone tag patches.

Completed 250 workstations and 50 Mobile laptop deployment project (Lutheran Hospital).

Support service for workstations and printers (Lutheran General Hospital).

Desktop Support, troubleshoot hardware/ software issues (Weekenders Project).

Network Administration, managed servers, VPN, active directory, Domino Notes email, VMware and assisted with a T-1 cutover, and the reconfiguration of IP settings. (Weekenders Project).

EDUCATION

American InterContinental University

Bachelors of Science and Information Technology, 2008

DeVry University, Chicago, Illinois

Associates of Computer Science, 2001

ACCREDITATIONS

A+ Tech Certificate, Troubleshooting/ Maintenance Certificate

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