Manager Customer Service

Andria L Patrick

*** ******** ** **********, ** 45255

513-***-**** • **************@*****.***

Professional Summary

Many Years Retail/Marketing Experience • Effective Employee Development • Exceptional Customer Service

Experienced in Merchandising and Display • Strategic Goal Setter • Managed Strict Payroll Budget

Detailed Problem Solver • Articulate Communicator • Strong Analytical Skills • Team oriented

PROFESSIONAL EXPERIENCE

ITT Technical Institute • Norwood, OH• 05/2008-01/2012

Large, for profit technical college.

Financial Aid Coordinator, SR

Assist student with applying for federal education benefits. Assist Veteran Students with VA educational benefits. Work closely with marketing department to continue the sales process. Complete all student withdrawals, bill student for balance, and report accounts to collections.

Improved late refunds from worst to best in less than one year

Manage accounts receivables for approximately 125 students

Employee of Quarter 2009, Excellence Award 2010, Rising star award 2010,2011

Huntington National Bank • Loveland, OH• 10/2006-12/2007

Multistate Regional Bank specializing in consumer and business banking.

Personal Banker

Built relationships with customers. Assisted customers with accounts and products. Performed loan closings for multiple products.

Made financial recommendations based on market conditions

Conducted off site marketing events

Performed in office telemarketing

Pier 1 Imports• Various locations/States• 09/2002-10/2006

Specialty retail store specializing in home goods.

Store Management

Completed Manager in Training program, was promoted to Store Manager, and then made a self-motivated transfer to assistant manager. Performed various administrative duties, employed Pier 1 best practices for customer experience. Learned and utilized visual merchandising techniques. Managed employee, payroll, and stock flow management.

Increased Pier 1 Credit card sales by 19%

Developed three store managers

Implemented merchandising vision throughout five major store moves per year

EDUCATION

BBA, Fashion Marketing/Management, Northwood University, Midland, MI

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