Network/System Administrator/Engineer

Joseph Harris

**** ******** **** ****

Winston-Salem, NC 27107

**********@*****.***

336-***-****

SUMMARY

** ***** ******* ** **********

** ***** **********

* ***** ***** (3745, 2621)

* *ears Routers/Switches (Switches primarily- 3750, 3560, 2950)

5 years EIGRP

4 years OSPF

5+ years Used CISCO Network Assistant and PIX (both comparable to CISCO Works)

7 years GFI Security Scanner

7 years SNMP

3 years Frame Relay

6 years SolarWinds

8 years WhatsUpGold

8 years Symantec / Veritas Backup Exec

1 year Spiceworks

1 year AdventNet ServiceDesk Plus

11 years TCP/IP

8 years Win 2K Server

4 years Win 2003 Server

11 years DNS/DHCP

11 years WINS

8 years IIS

7 years Active Directory

11 years HTTP

11 years OSI Model

7 years Layer 2/Layer 3

11 years Windows Networking

5 years MPLS

MCP

Excellent Communication Skills

Former Military

PROFESSIONAL EXPERIENCE

Market America Greensboro, NC July 2008 to May 2009

Senior System Administrator

-Manage the acquisition, installation, and maintenance of the organization's local area network hardware and software

-Manage network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores

-Manage and provide support for the Google and Fast Track web servers

-Manage, create and implement GPO's

-Manage and maintain production system administration including log monitoring, health checks, maintenance and troubleshooting

-Manage escalated help desk tickets using AdventNet ServiceDesk Plus

-Manage inventory, licensing, and upgrading of processes and procedures in respect to new software and operating systems

-Manage corporate and production anti-virus, software updates, Microsoft WSUS, and necessary environments to test, troubleshoot and deploy the listed technologies

-Install, support, and configure software applications running on Windows Server 2003

-Administration of server backup and recovery using Back Up Exec 12.5

-Provide 2nd and 3rd tier support in troubleshooting server issues

-Work with developers and clients to develop strategic solutions using Windows Server technology

Greensboro Housing Authority Greensboro, NC Sept 2001 to June 2008

Network Administrator

-Maintains contact with outside vendors in the maintenance, service and purchase of technical products

-Project management: Implementation of VoIP, and Metro Ethernet

-Network Infrastructure Installation

-Install, configure and maintain Cisco 3745 and 2621 routers

-Install, configure and maintain Cisco 3750, 3560 and 2950 switches

-Install, configure and maintain Cisco Wireless Aironet 1200

-Administer Cisco 515E PIX Firewall

-Maintain network spanning multiple sites

-Help define overall security strategies and procedures

-Evaluate new and emerging products and technologies

-Installed and configured network devices

-Support Exchange 5.5 and Exchange 2000

-Installed and configured server and workstation hardware and software

-Create and administer user and group accounts

T-roubleshoot network, logon, printer, software and hardware problems

-Provide training to staff on technology

-Support Windows NT 4.0, Windows XP Professional and Windows 2000 Professional

-Support Windows 2003 Server and Windows 2000 Server.

-Configured servers using IIS.

-Set up/Install/Configured Active Directory.

Sara Lee (Hanes Printables) Winston-Salem, NC Sept 2000 to Aug 2001

Desktop/Network Analyst

-Provided desktop configuration and maintenance for Dell, Gateway, and IBM Compatible PCs.

-Provided laptop configuration and maintenance for Dell, Gateway and Compaq.

-Installed hardware and software.

-Installed Windows NT/Workstation and Windows 98.

-Supported and used Lotus Notes and Microsoft Office 2000.

-Installed and maintained HP printers.

-Performed troubleshooting for logon, printer and hardware problems

Federal Emergency Management Agency (FEMA) Albany, NY Sept 1998 to Sept 2000

Network Technician

-Create and administer user and group accounts.

-Setup and administer network printers.

-Backup and restoration of files and directories.

-Experience supporting and using Windows NT Server and Workstation 4.0 and Novell 3.12.

-Experience supporting and using CCMail, PCAnywhere, Arc Serve, and Microsoft Office 97.

-Installed and configured network servers and workstations.

-Installed and configured: hard drives, floppy drives, CD ROM drives, sound cards, modems, Network interface cards, and memory.

-Installed and configured: TCP/IP, DHCP, WINS, and DNS.

EDUCATION

University of North Carolina at Greensboro, projected graduation date, 2011

Cisco Certified Network Associate Training Course, Tech Mentor, 2006

Microsoft Windows 2003 Server Training Course, Tech Mentor, 2005

Cisco Routing and Switching I & II, Forsyth Technical Community College, 1999

Microsoft Certified Professional, 1998

Implementing and Supporting NT Server 4.0, Ikon Office Solutions, 1998

Implementing and Supporting NT Workstation 4.0, Ikon Office Solutions, 1998

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