Customer Service Manager
Resume:
Lenora F. Morgan
Grand Prairie, TX 75051
*********@*****.***
Objective Aspire to become a member of a highly reputed company that will help me grow both in knowledge and work experience. Self-motivated and multi-talented professional with management experience
Skills • Bilingual (Spanish)
• Customer Service
• Food Service Management
• Personnel Training Coordinator
• Payroll Administrator
• HR
• Accounts Receivable / Payable
• Money Management
• Admin Administration
Education Victor Valley Senior High Graduate
• Vocational School Graduated
Experience
Sonic Drive-IN
April 1993 to October 2011
• General Manager / Assistant Manager
o Training Coordinator
Conducted New Hire Orientation
Updated employees on new policy and procedures
o Food Service management
Monitored Food Preparation
Monitored Food Quality and Safety
Food Inventory and Stocking
o Human Resources
Hired Employees
Resolution of staff personal issues
Schedule Creation
Employee Performance Reviews
Delegated staff duties
o Money Management
Monitor Store Budget
• Analyzed Food Cost
• Analyzed Labor Cost
Review Financial Transactions and resolved conflicts
o Customer Service
Resolved customer complaints
Promoted customer growth
Listened objectively to customer feedback
Have extensive experience as a customer service representative, receptionist and information clerk. Switchboard operator, account receivable and payable. Bookkeeping and accounting clerk, payroll, timekeeping and file clerk.
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