Operations, Quality - NABH, Efficiency studies

Mr. Karan Mansukhani

e-mail: *********@*******.***

Telephone number: +91-983*******

Permanent Address: 605, Prabhu Kunj, Peddar Road, Bombay - 400026, India

PERSONAL PROFILE

I have a background in Bio - medical research and a Masters in Hospital and Healthcare Management. The combination provides me with a platform to working seamlessly with a team of physicians, technicians and business administrators. I have a keen interest in increasing efficiency of process flows, business development and providing service excellence.

WORK EXPERIENCE

Executive – Administration, Hinduja Hospital, Mahim, Bombay, Jan 2010 to date

(i) Head of Department, Operations, Preventive Health Check

• Led a team of seven to service over 7,000 preventive health checkups with a turn over of Rs. 3.5 Cr and a CSI of 85% annually

• Raised the benchmark for Patient TAT, from 80 to 85% and Medical report TAT, from 80 to 90%

• Enhanced efficiency of the processes by conducting a Failure Mode Effect Analysis (FMEA) study to identify and eliminate pitfalls in the existing system

• Developed and executed new packages to widen bouquet of services: Total Lifestyle profile package and Sudden Cardiac Arrest package

• Generated additional business by interacting with business owners to empanel for an annual/ pre- employment health checks

(ii) Head of Department, Operations, Laboratory Medicine

• Managed a team of 35 to collect, transport, conduct and deliver results of over 95,000 test annually, growing at a rate of 7-10%

• Conducting routine quality assurance and patient satisfaction studies

• Supervising a team working toward acquiring NABL accreditation

• Responsible for creating a spirit of transparency, comradery and service excellence throughout the department

(iii) Strategic planner, Mobile Health unit

• Customized a bus to accommodate portable X – ray machine, Lab testing machines, consultation room, oxygen and suction, diesel generator, PA system et. al.

• Aimed at providing education on preventive health, gratis diagnosis and treatment to the rural population that lack of access to primary healthcare: Jawhar, Vikramgadh, Bapugaon and Manor villages in Maharashtra

(v) Quality - Core Committee member

• Executed a pan hospital audit to compare the NABH standard elements with the practices being followed with emphasis on the accurate use of standard format/ performa’s

• Identified frequently viewed documents/ information and made the same readily accessible on intranet portal

• Supervised the updating, document control, printing and distribution of all the Clinical and Hospital wide manuals

• Analyzed pan hospital patient complaints, 2009-2011. Identified specific parameters for dissatisfaction and generated an action plan report for departments concerned

• Member of Executive team to plan, design and execute the Privilege Card for HNH patients

ACADEMIC BACKGROUND

• Post Graduate Credit Course toward Masters in Public Health at the Bloomberg School of Public Health, Johns Hopkins University, Baltimore, USA, June, 2009

• Post Graduate Diploma in Hospital and Healthcare Management (PGDHM) at the Institute of Health Management Research (IHMR), Jaipur. Recognized by the All India Council of Technical Education (AICTE), 2008-2010

• B.Sc. (Hons) in Biomedical Sciences at the University of Central Lancashire, Preston, U.K. Recognized by the International Bio-Medical Society (IBMS), 2004 -2007

SKILLS:

• Analytical, logical and diligent in the implementation of project undertaken

• Leadership skills demonstrated by leading a team of 150 members of varying backgrounds. Ability to work as a team member working in multiple cross functional teams towards various accreditation

• Excellent interpersonal communication skills, written and oral

• Fluent with Microsoft Office 2007 and SPSS version 17

• Fluent in English, Hindi and Marathi

EXTRA-CURRICULAR ACTIVITIES:

• Head - Organizing committee and master of ceremony of national healthcare conference ‘PRADANYA’, IIHMR, for consecutive years 2008 and 2009

• Gold medalist, Singles and Doubles-Badminton, Sports Mania, IIHMR, 2008-2009.

• Played the guitar and sang at numerous inter and intra college festivals, 2005-2009.

• Taught Art and Craft to under-privileged children at the ‘Akanksha’ foundation. Also part of the organizing team for the annual musical, 2003-2004.

Contact this candidate