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Customer Service Software

Jay, OK, 74346
entry level
August 09, 2012

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Objectives: To obtain an additional employment Telecommunications.

1. Personal Profile

Name: Cynthia Frye Date of Birth: 09/26/1959 Female

Permanent Address: 35701 state highway 20 Jay, OK 74346

TEL:918-***-**** cell phone: 918-***-****

Health Status: Good Marital Status: Married 35 years

. Educational Details:

2010-2012 University of Phoenix. Currently attending for Associates degree in Communication

University of Phoenix Enrolled for Bachelors in Business Administration

4. Employment Histories:

McKee Foods from January 15 2001 to January 4 2012

This position included coordinating team members, with supervision to troubleshoot and achieve production goals. Certification in Training the Trainer course, assembly and disassembly of makeup equipment. Certifications held in operation of makeup equipment. Daily recording of production data using oracle software,

Currently Employed with West At Home.

This position entails every facet of customer service for inbound calls, as well as troubleshooting installation problems on equipment, and up selling of client services.

5. Computer Skills:

1. Good understanding of Window Vista system Home Premium and Window XP SP2 system, and Windows7, and experience with Oracle software.

2. Proficient using internet and email.

3. Proficient in Microsoft Work, and Microsoft PowerPoint, Microsoft Office.

6. Language Skills:

Good command of English writing and reading skills.

7. Business skills

Responsibilities include Management of files and records, Good organizational skills, experience in processing customer orders online and providing refunds or replacements or account solutions

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