Customer Service Representative
Resume:
Alicia Davila
PO Box ***
Olive Branch, MS *****
b5kmrk@r.postjobfree.com
Objective
To obtain employment that will allow me to use my skills to benefit your business, as well as further my education.
Skills
Customer Service, computer, Microsoft Word, Excel, Outlook, PowerPoint, Orale, typing, phone, fax machine, copier, printer, scanner, calculator, Western Union, JetScan, Point-of-Sale Machine
Employment History
Wireless Direct/Sprint 02/2012-Present
6874 Goodman Road Olive Branch, MS 38654
Customer Service Representative-Greet customers, note information of customer, ask detailed questions of issue customer is having with device, info technician of issue, when device is ready, I inform customer of issues it had and that the issue has been resolved, or educate customer on how not to have the same issue
Instaff/Helen of Troy 04/2011-12/2011
7090 Malco Boulevard Southaven, MS 38671 Phone 662-***-****
Inventory Control Clerk – Answer multiple phone lines, email reports to manager and supervisors, use copier and printer to run reports and make cycle counts, scan and input reports to keep for records, calculate mixed inventory and wrong location inventory and have it properly put to its correct location, train others to do cycle counts and use calculators as well as scan gun, and keep up constant emails of orders and how production and inventory are progressing, translate for those who have question, comments or concerns, translate flyers and simple instruction given from managers, supervisors and leads
Asap Staffing/Williams-Sonoma 02/2011-04/2011
3956 South Perkins Road Memphis, TN 38118 Phone 901-***-****
Special Projects-take off and delete old labels from product, scan new labels and items to system, input data and inventory into computer system, make new locations for the product in the system, translate for the superivor any directions that need to be given
Asap Staffing/Williams-Sonoma 10/2010-12/2010
Sewing Machine Operator/Quality Control-Scan data to computer, set computer to embroider names and designed onto product, Inspect final product and scan product as ready to ship
Instaff/Whitmor 09/2010-10/2010
Special Projects/Quality Control-Pull product that has been sitting on racks for a long time and inspect it for stains and/or rust
Wise Staffing/Union Made Products 06/2010-09/2010
10790 Highway 178 Olive Branch, MS 38654 Phone 662-***-****
Machine Operator/Assembler-Use laser saw to cut plastic and aluminum parts, assemble parts together and drill holes where needed, use electric screw driver to put pieces together, package assembled product and place under machine to be wrapped
Instaff/Diamond Comics 08/2009-02/2010
Voice Picker-Use headphones and scanner to pick order, verify order is scanned to correct box and that all product is correct
Manpower/Afco Millwork Products 10/2008-04/2009
579 Goodman Road East Southaven, MS 38671 Phone 662-***-****
Line Leader/Translator/ Assembler/ Machine Operator-Supervise that production line runs smoothly and at a rapid pace with as few errors as possible, train new employees to use machines, translate between employees, help out other teams with special orders as needed
Simos/Williams-Sonoma 10/2007-12/2007
4205 Hacks Cross Road Suite 114 Memphis, TN 38125 Phone 901-***-****
Production Line/Translator-Giftwrap and package orders as they come down the conveyor line
ABC Logistics/Kuehne & Nagel 08/2007-10/2007
2300 Sitter Street Memphis, TN 38114 Phone 901-***-****
Assistant Supervisor Receiving/Translator-Supervise that receiving dock is running smoothly, verify that all product that is being stacked correctly on pallets before they are placed in racks, when container is about to be completely unloaded another should be called to the door, calculate counts on product coming off container and fix any discrepancies before paperwork goes back to office, translate as needed
Hulda Shaw/Johnny Coleman Builders 01/2006-06/2007
PO Box 166 Southaven, MS 38671
Construction/Model Home Cleaner-Maintain the up-keep of a home through all stages of construction, clean mortar off windows, remove dust and paint off of cabinets and flooring, mop and vacuum on a daily basis to hide any footprints or spills, keep model homes stocked and showable at all times
Bed, Bath & Beyond 10/2005-06/2007
3505 Riverdale Road Memphis, TN 38115 Phone 901-***-****
Customer Service Representative-Greet customers, resolve any complaints, answer questions or concerns, make refunds and/or exchanges if needed, answer phone, call for check verification if needed, use register to ring up purchases or make refunds, assist customers with gift registry system, stock items
Kroger 09/2003-09/2005
7427 Goodman Road Olive Branch, MS 38654 Phone 662-***-****
Accounting Clerk/Customer Service Representative/Supervisor/Cashier-Greet customers, use register to ring up purchases or services and refunds, assist customers with send/receive Western Union and input data into computer system, send fax and make copies as needed, sign in/out vendors, supervise front end to ensure that customers do not wait long in line, make check verifications if necessary, train new employees of things they will need to know as a cashier or bagger, collect drops made by cashiers and input into system, reconcile money drawers from store and make sure all money is accounted for, issue reports of daily sales and miscellaneous uses, prepare deposits that will be made for the previous days’ sales, verify all cash is correct by placing in Jetscan for manager’s verification, brainstorm on shortages and overages of daily count, keep safe full of change
JBL Rapid Tax Refunds 01/2001-04/2001
Knight Arnold Road Memphis, TN 38115
Front Desk Receptionist-Greet customers, have tax packets ready for agents, input data into computer system, make reports and spreadsheets for manager, file paperwork accordingly, make copies, fax, answer multiple phone lines, assist clients with receiving their check and signing proper paperwork
Education
Olive Branch High School 2004
Hi-Tech Institute 2006
Languages
English
Spanish-fluent
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