Charles Paige

Temecula, California *****

323-***-**** Cell

Mail to: b59ils@r.postjobfree.com

Professional Resume

PROFESSIONAL WORK EXPERIENCE SUMMARIES:

The Hackett Group, San Francisco, California (May - 2011 to March - 2012)

EPM Manager

Led and worked in the EPM/IPM Technology Practice as an EPM Manager. Led and supported FDM, Hyperion and HFM client product performance solutions for successful full life cycle implementations.

Also supported EPM deployments and specialize in Accelatis Ascension Suite 2.0.0.322, Extended Analytics Task Flows, wrote consolidation rules. Led and provided Hyperion 9.2 Oracle Performance Tuning and Capacity solutions and results presentations to various clients.

• Supports FDM and HFM Hyperion Application installations load processes

• Writes FDM, HFM and Smart View script scenarios

• Provides Mega Data and Dimensions maintenance installation.

• Provide metrics for CPU, Memory and utilization

• Delivers execution and Performance Report Metrics

• Created test to validate end-to-end environment

• Provides Performance tuning of Hyperion and Oracle Essbase Applications

Software Hardware Environments:

Hyperion Servers, Citrix Servers, DL385, DL785, DL585, Development, UAT, Production, HP Load Runner 11.0, Hyperion Laboratory Owner, Essbase,EAP, Accelatis Ascension Suite 2.00.332, ERP Oracle E-Business Suite, Oracle EPM, Fusion Edition, ICA, Citrix with Oracle 11.0

Eastern Municipal Water District, Perris California (September – 2008 to February 2010)

Senior Quality Assurance / Performance Engineer / Consultant

Led and worked on a COINS Water Budget Billing tiering project for an application upgrade. This project will roll out into two phases with manual testing of all tests scripts and cases. I wrote the Master Test plan, test cases, matrixes, error reports and scripts and worked with a team of developers and Business Analyst to complete this project.

My second project was an EMIS Recovery project for updating water reconciling reports, daily, monthly and weekly from an Oracle 10i Hyperion database. I wrote the Master Test plan, DMR and Seed Pak test cases, scripts and traceability matrixes. I tested passing data scenarios from a Hyperion Mega Data for test case business rules decisions also.

My third project was a (IVR) Internet Voice Response Server Upgrade to a new robust data server and new COINS Progress database. I ran different varieties of scenarios including baseline, stress test and compatibility test. I have completed Phase I of performance testing of the new server and Performance tested for response and user stability and saturation Loads. I also Monitored CPU, Memory and other system resources while performing load tests and notified performance issue to high level management and resolved the issues.

Led and worked on a City View9 project, testing the vendor’s application for Functionality and Performance AFS screens. I created the test scenarios, test plan and traceability matrices based on requirements and design specifications documentation. Also I used (QTP) Quick Test Professional, JMETER, Load Runner 9.2 and Site Scope 9.5 for this effort.

• Supported Oracle PROGRESS 10.1.c Water Budget Billing System screens

• Provided Technical Writing for Water Budgets program application

• Conducted Functional, Integration, Regression and Parallel testing

• Created a Water Budget Variance Forms Reference guide for users.

• Created Requirement Traceability Matrixes

• Created Water Budget Calculator for Tiering formulas

• Supported Oracle Hyperion Performance Suite 8i

• Setup Site Scope, JMETER, Load Runner 9.5 for Performance Test Monitoring

• Loaded Test environments weekly

• Performance Load testing using HP Load runner 9.5 and QTP

• Tested LIMS and ETL Interfaces

• Tested Oracle Transformation Business rules

• Benchmark and Baseline Performance Testing

• Tested IVR test case prompts in Spanish and English

• Scheduled weekly status meetings

• Trained end users

Software Hardware Environments:

HP Test Director Quality Center 9.2, City View9 v3.0.831 Access 97, PROGRESS v10.1.c, Tiny Term plus Edition Emulator 4.42, Quick Test Professional 9.5, Hyperion Performance Suite v8.i, UNIX- T2000 Solaris 10, Site Scope 10, Oracle 9.1, ERP Oracle E-Business Suite, SCADA, IVR / IWR, SQL PLUS, JMETER, Microsoft Office Suite 2003.

City National Bank, Los Angeles California (January – 2008 to March 2008)

Senior Performance Engineer / Consultant

Led and created various scenarios in Load Runner controller for performing baseline, benchmark and endurance tests. I also performed baseline test with 1 user and 5 iterations and benchmark test under a load of 35 users using Load Runner controller. The protocol scripted was Citrix, remotely from my home office.

• Supporting a Banking Loan Servicing Application

• Benchmark and Baseline Performance Testing

• Created and Smoke Tested Performance Scripts

• Performed Technical Writing

• VPN daily to support loan application performance

• Attended status update meetings

• Trained performance analyst for Load Testing

• Created and supported Citrix ICA files

• Wrote Citrix and Web services protocol Load runner 8.1 scripts

• Wrote Load scenarios and performance test plans

• Executed Citrix Load Runner scripts

• Executed load and duration Performance tests

• Performed Hardware and Capacity planning

Software Hardware Environments:

Citrix Loan Client applications, APACHE, Ledger SMB, Citrix servers 4.0, Share Point 5.3, Mercury Load runner 8.1 and Microsoft Office Suite 2003.

Gemstar – TV Guide, Hollywood California (November – 2007 to January 2008)

Senior Performance Engineer / Consultant

• Wrote WSDL SOAP UI 1.7.1 Pro scripts

• Wrote Groovy Scripts (JAVA)

• Wrote Load scenarios and Performance plans

• Executed XML scripts

• Executed various Performance Load test

• Smoke tested of XML scripts

• Evaluated Performance databases

• Executed SQL Queries

• Setup simulated Production Load test environment

• Setup monitors and listeners

• Adding various assertions

• Benchmark and Baseline Performance Testing

• Performed hardware and Capacity planning

Software Hardware Environments:

MQC, PL/SQL, MYSQL Web and Application servers, Virtual Server Gardens, Off site Load Generators, Studio Express 9.0.3, Mercury Site Scope 8.5, SOAP UI 1.7.1 Pro, Share Point 4.8, XML, Bug zilla 2.22, JMETER and Microsoft Office Suite 2003.

24HOUR Fitness Inc, Carlsbad California (April – 2007 to October 2007)

Senior Oracle Application /Consultant

• Maintain Application and Web Servers

• Supported Oracle Hyperion Performance Suite 8i

• Provided security permissions and updates to People soft users

• Created matrix documentation for Payment Card Industry compliancy requirements.

• Assisted in (PCI) Payment Card Industry security audit reviews for each application

• Created and updated UNIX scripts for daily CRON jobs.

• Created and updated (PCR’s) Problem Change Request for application issues

• Granted access to People soft Financials Applications and Middle tier systems

• Reviewed and approved deployment scripts.

• Heavy usage of UNIX/LINUX commands, PL/SQL

• Researching and writing HP 8.1 Load runner scripts for simulated Load tests

Software Hardware Environments:

DL360 Servers, Accruent MAX, SDLC Methodologies, TOMAX 5.3, M2, Reflexis, Oracle 11i, HP Load runner 8.1, MQC, PL/SQLWeb and Application servers. Secure CRT 5.1, UNIX - T2000 Solaris 10, VI Editor with UNIX/LINUX, PCR, and SharePoint 4.8, Payment Card Industry, ERP NetSuite, Oracle People Soft Enterprise Applications, Remote VPN Clients, Juniper Redline SSL, Putty 4.1, and Microsoft Office Suite 2003, Oracle Hyperion Performance Suite 8i.

Intuit, Inc, San Diego California (July – 2006 to February 2007)

Senior Software Performance Engineer / Consultant.

Led and worked as a Senior Performance Engineer tested desktop products such as Quicken, Turbo Tax, and Microsoft Money and QuickBooks online systems for Web usage. Also testing of all new features and summarizing trending analysis for customer response, memory and CPU usage. Led and recorded Silk performance GUI scripts. Built performance scripts from use cases and executing scripts with Silk Test and Silk Performer 5.1. I built baselines for QA releases, maintained performance environments and trained performance analysis for turnover.

Software Hardware Environments:

Silk Test and Performer V5.1 DL360 Servers, Test Director, SDLC Methodologies, Web and Application servers. Silk laboratory, boxes and agents. Secure CRT 5.1, UNIX - T2000 Solaris 10, ERP Oracle E-Business Suite, and VI Editor with UNIX/LINUX command base, Post Mark, Remote VPN Clients, Juniper Redline SSL, Serena Team Track, Putty 4.1, and Microsoft Office Suite 2003.

Ameriquest Mortgage Services, Orange City California (July - 2005 to May - 2006).

Automation Engineer Team Lead /Consultant

Led and worked as an Automation Engineer team leader interviewing and writing performance resource job descriptions to build a Performance Automation Engineering team. I worked also building a performance engineering laboratory for this mortgage services company using the below hardware and software tools. I wrote the laboratory requirements specifications, Cost analysis perspective, Vision statement, Project Charter, Master Test plan and project task plan using Microsoft project, Word, Excel, and Power point.

Led and worked as a team lead of eight Performance Analysts conducting team meetings writing and reviewing test plans, requirements, performance final reports and performance load scripts using Mercury Load runner 7.8 and 8.1 Quality Center with a MQC controller. Led and worked conducted performance tuning testing, fault tolerance testing, stress / load tested and capacity planning for overall performance analysis. I used Rational Clear quest as a tracking tool and rational clear case as a versioning tool for performance testing. I executed weekly baselines of all core systems for monthly upgrades for certification and production host applications for whole sale and retail mortgage business. Led and worked also as the Clarity collaboration manager, conducting all meetings and tracking all documentation throughout the RUP and PMO methodologies processes. My other projects include performance GUI load testing, duration and response time metrics reporting for a Loan Genius decision system.

Project accomplishments was an Ameriquest Mortgage Company Loan Project with requirements to compare performance response times and throughput with the Denver Colorado processing facility and Cartwright processing location in Irvine, California. Led and worked completed two iterations of performance testing with the Mercury Load runner 7.8 Test tool.

Project accomplishments were an HOMER (New Loan System). Setup a performance test environment from scratch and installed Mercury Tools such as Load Runner 8.1 with Mercury Quality Center to execute load Performance Test scenarios and provide final summary reports.

Software Hardware Environments:

F5 Load Balancers – High Availability Pair, Servers DL380 and DL360 Servers, APACHE, DL760R02 Quad X3, HP UX RX4640 Servers, Cisco Catalyst 6509 Switch, Brocade Switch and HBA Cards, EMC CX700 SAN, BAT tag and Configure Servers, Intel Xeon 3.0GHz -4M Processor Kits, Integrated lights-out board. Test Director 7.8, SharePoint 4.8, UNIX 5.1 Oracle 10.1, SOX Compliance Lotus Notes 5.1, LOS Field Glass 4.2, HP Drives Informatica, Oracle Spotlight, ERP NetSuite, Data Power XML Spy, AJAX, JAVA Windows 2000, Microsoft Project Empower 6.1, Empower database Web Services Pricing Engines, Loan Genius, Clear Case, Clear Quest, RUP Methodologies

.

Argent Mortgage Company, Irvine California (February – 2005 to May -2005).

Performance Engineer Team Lead /Manager Consultant

Work as a Team Leader / Manager; wrote performance resource job descriptions, vision statements, business strategies, and processes and interviewed QA and performance candidates. I led a team of three Performance Analysts conducting team meetings writing and reviewing performance test plans, reviewing requirements, status reports, creating performance scripts using Mercury Load runner 7.8, Test Center with controller. Also created test environments for releases, deployments and performance topology's using JBoss, Cold Fusion and IIS servers. Also baseline all core systems for monthly upgrades for test and production for wholesale and retail business. Other projects include performance load testing, duration and weekly baseline reporting for a Loan Genius Mortgage decision engine and harness.

Software Hardware Environments:

UNIX 5.1, Oracle 10.1, F5 Load Balancers, LINUS, Citrix Metaframe, APACHE, J BOSS and Cold fusion Servers, DL380 R04 Dual X3 and DL380 G2 Dual Xeon Servers, Test Director 7.8, SharePoint 4.8, SOX Compliances, Lotus Notes 5.1, In site Field Glass 4.2, HP Drives Informatica, Data Power XML Spy, J2EE JAVA, Windows 2000, Microsoft Project Professional 2003, Empower 6.1, Empower database Web Services and Pricing Engines, Loan Genius, Rational Clear Case, Clear Quest, RUP and PMO Methodologies.

TECHNICAL SKILLS:

IIS MTS Servers JAG Servers ILOG BRM Test Case Manager

Load Runner 10.0 Test Center 7.8 Test Director 7.8 Share Point 4.8

Oracle Server J2EE XML Spy WINDOWS NT 4.0

SOURCE SAFE Vista Win Runner 5.0 Rational Clear-Case

Lotus Notes 4.5 Silk Test 5.3 MS Office 2000 Visio 5.0

Rational Tools Platinum PM Clear-Quest SOAP UI 1.7.1 Pro

Internet Explorer IE5+ Crystal Reports Windows 2000 Performance Studio

Informatica PowerCenter 5 Cognos BI Quest Toad 7.0

SQ Lab Expert 4.5 ALPHADAS Oracle 8.1.7 Oracle E-Business Suite

FDA GxP Web sphere 4.0 Business Objects 2.7.2 Silk Performer 5.1

PROGRESS 10.1.c Hyperion 9.3 Tiny Term Plus 4.42 UNIX - T2000 Solaris 10

Technical Writing Mainframe MVS/TSO Hyperion Performance Suite 8i

Mercury Site Scope 9.5 MVS/ESA TSO / ISPF SMS / JCL

ERP FDM HFM CLIST

BASIC PASCAL COBOL 74 FILEAID

OS / JCL VSAM DB2 – SQL/MYSQL SPUFI

OPCA / 3 CA7 / 4 Oracle Spotlight SAR

CMS QMF OMEGAMON HTML

MQC Load Runner 9.2 AJAX Oracle 11i

EDUCATION:

Northeastern Illinois University

University of Illinois at Chicago Circle Campus

Kennedy - King College, Liberal Arts Degree

Computer Education & Programming International

Control Data Institute, Diploma

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