Larry Watterson's Resume

*** ********** **.

Concord, NC ***** (H)704-***-****

(C)504-***-**** **********@*****.***

Larry C. Watterson Jr.

Summary

I have 8 years experience working with the government institutions, delivering and supporting the litigation infrastructure. I have recent experience of managing migrations for both Active Directory and Exchange 2003. Throughout my career, I have consistently taken on and delivered challenging projects while maintaining support for existing systems. Solutions-oriented specialist with a demonstrated background in analysis, development, and delivery of high-performance technology solutions. A highly skilled troubleshooter, with detail-oriented analytical, research, design and problem-solving skills I am looking for a role that will use my broad experience and develop my very keen interest in the Information Technology arena.

• Strategic information technology and business planning

• Solid Skills in network integration with database systems, web server, application server, and desktop applications.

• Deep understanding of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Uncommon ability to identify complex problems and review related information to develop and evaluate options and implements solutions.

• Persistent in the development of alternate solutions to reduce time and costs, versatility and innovation, and compromises that reduce economical restraints.

• Sound understanding of business process modeling and redesign concepts.

• High disposed to giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Experience

Sr. IT Analyst 11/2008—01/2009

Fox, Speed TV, Charlotte, NC

• Installation and configuration of HP Intel Servers, into a new Television Production Site

• Maintain and upgrade hardware and software interfaces with the operating system.

• Installation and programming of Avaya VoIP telephones

• Created documentation to expedite system restoration when outages occur.

• Configuration and synchronization of Synergy software with Information Technology and Broadcast and production Computers. Demonstrating the ability to work with customized programs.

• Operations of OTDR, Competent with the use DS1-OC48 Test Set, Prep and splice fiber, CAT5 and coax cable termination

• Gained working knowledge of the design of production networks

• Set up a cross-platform network using Windows, Macintosh OS X 10.5, and Linux computers.

• Coordinate hardware and software installation and upgrades to ensure work is preformed in accordance with company policy. Recommend resolutions to complex matters of significance and coordinate the implementation of the approved course of action.

• Analyze, log track complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and applications to meet business needs.

• Troubleshoot and resolve hardware, software and connectivity problems, including user access and component configuration in the new work site.

• Assist personnel of other departments as a computer resource. Provide on-the-job training to new department staff members. Provide computer orientation to new company staff.

• Manage and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.

• Utilized Citrix Presentation Server 4.0 and Microsoft Terminal Services to deploy applications to the Windows and Macintosh computers.

• Writing computer system procedure specifications and user manuals.

• Assist in maintaining and modifying the information systems including databases and business applications.

• Implementing testing, upgrade and configuration of system files and service. Ensure changes are in accordance with appropriate operating procedures.

• Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.

• Creating reporting tools to assist management in decision making process and to, measure, analyze, and direct business activities.

• Configuration and management of HP and Xerox Multifunctional Printers

Systems Administrator, Assistant Information Technology Manager 2005— August 2008

United States Attorney’s Office, Milwaukee, WI

• Security Clarence: Department of Justice, Secret

• Served as Systems Administrator/Assistant Systems Manager; maintaining backups, security and user profiles for over 350 users. Also, installing, configuring, troubleshooting, and maintaining hardware and software to ensure the availability and functionality of systems.

• Implement, and maintain security programs, polices, and procedures to protect the integrity and confidentiality of systems, networks, and data. Developed and implemented an IT security awareness, training, and education program. I also provide computer security orientation training to new department staff members.

• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

• Work with Novell Netware 5.x, 6.x, establishing user accounts and security. Recently preformed a conversion to Windows 2003

• Advanced experience with backup and recovery planning/platforms and software including standard Microsoft utilities as well as third party products such as Veritas Backup Exec, NetBackup, EMC and Microsoft Backup Utility for back up and disaster recovery for multiple servers.

• Served as administrator of hand held devices with management of BlackBerry Enterprise Server (BES) 4.1; ActiveSync; Goodlink Wireless, including configuration and setup of equipment. Developed office protocols for devices. Let in the deployment of over 100 new BlackBerry and Smartphone devices throughout the district.

• Conducted a migration from Microsoft Exchange 2003 to 2007 using Cluster Continuous Replication (CCR). SCOM/MOM, Microsoft Exchange Administrator for over 1500 mailboxes.

• Proficient with Windows Server 2003, Active Directory utilizing Microsoft Group Policy, and Exchange Server diagnostics, troubleshooting, and recovery. IP Security (IPSec) and Policy Management. Preformed numerous server builds including clustering.

• Utilized Citrix Presentation Server 4.0 Presentation Server 4.0 and Microsoft Terminal Services to deploy applications to the Windows computers.

• Responsible for network management including network performance tuning, security monitoring, file server backup, and email server administration. With experience using SpotLight for Windows.

• Served as Project Manager and lead technical support for the Eastern District of Wisconsin U.S. Attorney’s Office in Green Bay, WI.

• Install, configure, and maintain the operating systems environment including systems servers and operating systems software on which applications programs run.

• Upgraded and configured Microsoft Windows servers and installed network routers, switches, and cable wiring.

• Accountable for operating systems and desktop software installation, PC upgrading, and network troubleshooting.

• Worked with IT management team in developing database backup and recovery plan and departmental network and Internet security policy

• Test, install, configure, and maintain networks including hardware (servers, hubs, bridges, switches, and routers) and software that permit the sharing and transmission of information.

• Provide and maintain Intranet/Internet web sites that permit the publication and transmission of information about agency programs to internal and external audiences using the Internet.

• Proficient utilizing automated network tools such as System Center Configuration Manager (SCCM/SMS) whenever possible to ensure the widest and quickest dissemination to meet established implementation suspense dates.

• Provide technical support to 200 customers who need advice, assistance, and training in applying hardware and software systems

• Provide Information Technology security by implementing security controls, analyzing vulnerabilities, responding to incidents, and planning for disaster recovery.

• I work as a team member with other technical staff, across the US, such as systems to ensure connectivity and compatibility between systems.

• I have acquired the ability and knowledge to install/upgrade, test, configure, troubleshoot, and repair desktop operating systems such as Microsoft Windows 98/2000/XP Professional, Microsoft® Office and other similar software packages.

• With 8 years of hands-on experience in a technical environment maintaining desktop and laptop computers and related software in a networked or related infrastructure I have obtained the proficient knowledge of TCP/IP and associated Internet protocols (DNS, DHCP, WINS, etc.) and a working knowledge of networking topologies and their connectivity issues (Ethernet, switches, hubs, patch panels, etc.). Configuring equipment with a mixture of WAN/LAN technologies.

• Significant experience building, upgrading and diagnosing failed components of Intel based desktop and laptop computers such as Dell/IBM/HP/Compaq, and printer systems such as Compaq and HP, with the ability to organize multiple work assignments and meet budget and time requirements.

• I have recent experience of managing migrations for both Active Directory and Exchange 2003. Group policy management (GPOs), Public Key Infrastructure (PKI) management, Lightweight Directory Access Protocol (LDAP), IIS 7.0, Apache Directory Server.

• Develop Oracle and SQL queries with the utilization of Oracle Developer and Crystal Reports. Administrate SQL servers.

• Manage the Litigation Support Team with the implementation of Litigation Support software including: E-Discovery, IPRO Tech Suite, ATTMP, Sanction II.8, Concordance, Law 5.0, LexisNexis, WestLaw OmniPage, Adobe Acrobat, ScanSoft PDF Convertor Pro, PST Conversion, Trial Support Services, Optical Character Recognition (OCR), Consolidated Debt Collection System (CDCS) Administrator.

• Assisted with trial preparations in several high-profile federal cases in 2007 including trial setups for the Jude and Cherry Street trials and an audio setup for the McGee preliminary hearings.

• I provide detailed documents of problems and resolutions for future reference, and experienced with utilizing and ticketing systems to log, track and document incidents to ensure customer problems are resolved to customer satisfaction.

Information Technology Specialist 2000—2005

USDA Forest Service, Milwaukee, WI

• Provided technical guidance and expertise on issues related to computer systems and peripheral equipment.

• Examined malfunctioning hardware to isolate defective parts and investigate whether inappropriate logical configurations are causing the problems.

• Provided support in the testing and release of Operating System Technical Information bulletins for the Regional Office, 15 National Forest and research stations. Participated in inspections with system developers to verify that systems meet user requirements and are procedurally viable.

• Recommended technical training for Information Technology team and assisted the training coordinator with identification of appropriate training for more than 300 office employees.

• Project Manager and Lead technical support for the Eastern Area Coordination Center in Ft. Snelling, MN. Supporting 14 forest fire dispatchers.

• Manager of a state of the art regional training center, frequently used by the Regional Office and the 15 national forest and research stations.

• Redesigned and developed an automated inventory tracking system to manage IP addresses of equipment. This process redesign can now be used for replacement planning and accurate inventory monitoring.

• Assisted in identifying and specifying business requirements for new or upgraded computer hardware or peripheral equipment and develop basic specifications. Scheduled and coordinated the acquisition, upgrade, and maintenance of customer workstations.

• Served as the Project Manager and Communications Unit Leader for the Eastern and Southern Regions University, a two-week intensive training site for the Eastern and Southern Region of the Forest Service. Supporting 1500 computers and 5 multi platform servers. Coordinated with various vendors regarding rentals of computer systems, printers and copiers, and worked with the Cincinnati Convention center with installation of a Local Area Network (LAN).

• Operations of OTDR, Competent with the use DS1-OC48 Test Set, Prep and splice fiber, CAT5 and coax cable termination

• Documented actions taken and offered customers guidance or training to prevent recurrence of the problems.

Technical and Management Skills

• Microsoft Servers, 2000, 2003; Windows 2003,Windows 2000, XP, NT, DOS, Windows 9x, Workstation NT through 2003; Macintosh OS X 10.5, UNIX operating systems (AIX, Linux), RightFax (Fax Server), Novell NetWare; BlackBerry BES 4.1; Good Wireless

• Microsoft Office Suites, 2000, 2003, XP, 2007; Outlook 2007; WordPerfect Office 12, X3; OpenOffice, Visio, AutoCAD

• Oracle Server, Microsoft SQL Server, Microsoft Access, SQL, Crystal Reports, Oracle Discover

• Microsoft Active Directory, Microsoft Systems Management Server (SMS, SCCM), IP Security (IPSec) and Policy Management, SCOM/MOM, DNS, DHCP, Citrix Presentation Server 4.0 and 32-bit and 64-bit OS. Administrator, Application Sharing, Terminal Services, Microsoft Virtual PC, VMware, Exchange 2003-2007, Veritas Backup Exec, NetBackup, EMC, Disaster Recovery, UserLock 3.05, SpotLight for Windows, Remote Desktop Management, Norton, Trend Micro, Network Security, Senforce, Pointsec, Network Security, Remedy, ACE (Altiris), UpdateEXPERT

• LAN, WLAN, TCP/IP, HTTP, FTP, VPNs , Operations of OTDR, Competent with the use DS1-OC48 Test Set, Prep and splice fiber, CAT5 and coax cable termination

• I have hands on experience in Wireless Networking, 10/100/1000 Ethernet, Switching/Bridging, Firewalls, VPNs, LAN/WAN, TCP/IP Protocol, IP Addressing DHCP/WINS, DNS, Routing Protocols, Cisco Security Management Center (PIX, IDS), IBM compatible computers, Windows 2000/NT/XP, Remote Desktop Management, Remedy, Polycom video conferencing systems, Tandberg video conferencing systems, Windows Office Communicator.

• Voice-data network, Avaya VoIP Telephony, Optical networks, Hybrid Fiber Coaxial systems, TCP/IP configuration

• I have also had the opportunity to have hands on experience with Cisco IOS, Cisco Remote Access VPN Concentrator, Cisco 2600/3600/4000/7200/7500 series routers, Cisco Catalyst 1900/2900/5000/5500 series switch, Cisco 3550 Multilayer Switch, Cisco PIX Firewall, IBM Workstations and Servers, various printers. Currently pursuing a CCNA certification.

• Dreamweaver, IIS 7.0, Microsoft SharePoint, SmartDraw, Norton Ghost, Consolidated Debt Collection System (CDCS)

• Java, XML, Flash, JavaScript, HTML.

• Litigation support software: IPRO Tech Suite, ATTMP, Sanction II.8, Concordance, Law 5.0, LexixNexis, WestLaw OmniPage, Adobe Acrobat, ScanSoft PDF Convertor Pro, PST Conversion, Trial Support Services, Optical Character Recognition (OCR), Consolidated Debt Collection System (CDCS) Administrator

• Hardware and software configuration, Network Cable Fabrication, Hardware Troubleshooting

• IT infrastructure planning and management, Information Technology Governance and Protocol

• Project Management, Security policy and management, Sarbanes-Oxley Act (SOX)

• Video and audio capturing, editing, encoding, streaming

• Currently pursuing a Cisco Certified Network Associate (CCNA®) certification.

Education

2005-2008 University of Phoenix Brookfield, WI

Master's Degree - 6/2008

Major: Masters of Business Administration

GPA: 3.56 out of 4.0

1997-2002 Southern University A&M Baton Rouge, LA

Bachelor's Degree - 5/2002

Major: Computer Science

Key Personal Skills

• Calm, logical approach to troubleshooting and issue management

• Proven success in implementing management, operations, technical and interpersonal skills to increase productivity, reliability and teamwork to benefit the company.

• Ability to learn new technologies quickly.

• Confident organizer willing to accept responsibility.

• Proactive and able to work on own initiative.

• Creative thinker. I like, wherever achievable, to automate regular tasks.

• Works well in both a team and individual environments.

References

Available upon request.

Citizenship

United States of America

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