Manager Customer Service

Stan Williams

**** *********** *** • Cedar Park, TX 78613 • 916-***-**** • ****************@*****.***

OBJECTIVE:

To obtain a career position that will utilize my knowledge of manufacturing, production and quality in a dynamic and challenging environment.

EXPERIENCE:

Siemens Sacramento, CA 2011-present

Manufacturing Manager

Manage and coordinate plant operations for electrical, electronic, and mechanical assembly for light rail and high speed trains and locomotives. This includes sub-assembly of connectors, wire harnesses, SMT/PCB assembly and repair

Plan, organize and direct the safety, quality and manufacturing operations

Responsible for plans and processes which minimize manufacturing costs

Direct and maintain business objectives, productions schedules and manufacturing budget

Direct manager for 67 employees, exempt and non-exempt, which include performance reviews and objectives

Siemens Sacramento, CA 2009-2011

Quality Manager

Wrote and updates process documentation in conjunction with the Business Process Owner (BPO)/Sub Process Owner (SPO) process teams

Participated in deploying and improving processes, including consulting to process teams and to barrier removal teams

Set process metric goals in partnership with the project lead, business segment head, and quality process manager

Created metric collection plans and executed those plans

Participated in process measurement initiatives, including scorecards and other metrics, which are used to drive process improvements

Oversaw the day-to-day operations of the group to ensure a smooth workflow

Develops departmental budgets

Performs work in compliance with established procedures and/or protocols

Identified resource needs and suggest justifications

Troubleshot and resolved complex problems

Knowledge of fundamental concepts, practices, and procedures for supervised work group(s)

Application of supervisory approaches for work direction, motivation, performance management and disciplinary action

Direct manger for 33 employees, exempt and non-exempt, which include performance reviews and objectives

AkroMetrix, LLC Atlanta, GA 2005-2009

Operations Manager

Oversaw operations (manufacturing, procurement, customer service, warehouse, production, engineering, facilities, administration , quality and safety) for electrical, electronic and mechanical assembly

Worked with measurement equipment for chips, boards and wafers

Worked in R&D, clean room and ESD environment, built prototypes as well as production equipment for semiconductor industry, including sub assembly of connectors, wire harnesses, SMT/ PCB assembly and repair

Built equipment, handled PCB, chips for Samsung, Intel, Japan and Freescale, while working for Akrometrix LLC

Logistical coordination of worldwide equipment shipments. LTL, UPS, FEDX, BAX, preferred carrier and 3rd party FOB. Freight negotiation and International shipment documentation experience

Maintained, modified, and drove production calendar requirements

Developed and maintained operations budgets and qualified suppliers

Trained staff on manufacturing, and quality procedures and processes

Built and designed prototypes for new customers given requirements

Organized an inventory management system for ordering and tracking all production parts

Established and managed production line assembly, quality control systems and requirements

Coordinated the logistics and testing of customer boards, chips wafers and finished equipment

Experience with RMA’s, refurbishments, testing and customer services

Direct manger of employees, exempt and non-exempt, which include performance reviews and objectives

Motion Control Engineering Rancho Cordova, CA 2000-2005

Logistics Manager/Operations

Oversaw all aspects of shipping, receiving, stockroom and final assembly functions

Logistical coordination of worldwide equipment shipments. LTL, UPS, FEDX, BAX, preferred carrier and 3rd party FOB. Freight negotiation and International shipment documentation experience

Audit all shipping invoices, reconciled any customer/ carrier disputes.

Responsible for initiating and completing all damage claims including assisting customers with their claims

Responsible for performing quality audits on inbound/ outbound material and finished product. (Controller assemblies averaging over 10 million dollars monthly)

Developed, manage and maintain budgets for planning, tooling, staffing, training.

Managed the final assembly of AC/DC drive units, including sub-assemblies, wire harnesses, control panels, PLC racks, SMT/PCB, junction box assemblies

Responsible for the high volume of customer calls and verifications

Experience with RMA’s, repairs, refurbishments and testing services

Direct manger of employees, exempt and non-exempt, which include performance reviews and objectives.

Siemens Atlanta, GA 1993–2000

Production Supervisor

Supervisor of electrical, mechanical custom controllers, light rail vehicles and sub-assemblies

Supervised employees on the assembly of electrical/mechanical AC/DC Drives and PLC’s, wire harnesses, control panels, PLC Racks, SMT/ PCB, junction boxes assemblies

Planning, production control, and assembling of custom projects

Reviewed schematics, bills of material, and all paperwork related to custom projects

Troubleshot and interfaced with engineering staff to provide a high quality product

Coordinated with the shipping department to ensure on-time performance to the customer

Traveling to customer locations to troubleshoot, start-up, and fine tune product to customer specifications

EDUCATION/TRAINING:

Business Management

University of Phoenix • June 2009

Training: Over 20 years of direct manufacturing experience • 36 Weeks of Conway Continuous Improvement Training •Lean Manufacturing • 5S

Software: Excel • Word • SAP • JIT • ASK400 • Power Point • JDE • SharePoint • Office

INTERESTS:

Golf • Home Improvement • Inventions • Fishing • Coaching Youth Sports

Contact this candidate