Customer Service Manager

Maria Grau

********@*****.*** 954-***-****

----------------------------------------------------- Overview ------------------------------------------------------

Diligent, detail oriented, knowledgeable of all office functions, with a solid background in desktop publishing. Excels a multi-tasking in a fast-paced environment, completing projects within time.

Superior telephone customer service, and computer skills with proficiency in MS Word, Excel, Outlook, Powerpoint and accounting software such as quickbooks, peach tree and Clients & Profits.

My Pertinent Skills:

Customer Service Representative, Bookkeeping, Accounting and Graphic Design.

My Employment Goals:

To secure long term employment with a strong company utilizing my particular skill set.

------------------------------------------- Employment History --------------------------------------------------

04/10 ~ 01/15 XL Worldwide, Accounts Receivable

Input receipts on a computer and print checks for all 3 different offices. Help in payroll preparation by calculating all time details and related duties. Handled accounts payables, account receivables and filing them. Arranged all invoices to patch up with purchase orders for input into computers. Sorting mail, filing, and general office duties. Maintain company's daybook and ledgers.

12/09 - 04/10 XL Worldwide, Sales Coordinator

Sales, costumer service and marketing.

02/07-10/09 Shannon Graphics, Graphic Designer

Graphic design, prepress, art department manager, customer service.

08/06 ~ 02/07 Bonsua , Marketing Department

Advertising and publicity.

08/06 ~ 02/07 Brian Austin Collection, Marketing Department

Marketing, advertisement and publicity.

01/06 ~ 07/06 Capilla del Mar Hotel Cartagena Colombia, Catering Department Assistant

Sales, marketing, design menus for special occasions. Direct contact whit providers and out side catering products.

01/03 ~ 06/05 Hickory Restaurant - Bogota, Colombia, Owner

Managed all processes including, accounting inventory, sales, orders, planning, public relations and marketing.

09/04 ~ 03/05 Pedro Domecq Company - Bogota Colombia, Assistant Director

Marketing and publics relations and customer service. Monitored merchandise processing and shipping.

01/01 ~ 12/02 Mayor Office - Cartagena Colombia, Head of Systems and Publicity

Processing of protocol visits, data management, presentations of projects in Power Point and multimedia programs, synchronize translation.

01/00 ~ 12/00 Jorge Tadeo Lozano University, Animation and design instructor

Graphic Design Instructor. 2D animation.

04/99 ~ 02/00 The Universal News Paper of Cartagena, Colombia, Layout Designer

Graphic and Layout design for both the newspaper and weekly city magazine.

01/99 ~ 04/99 VI MARCO Company, Assistant Manager

Assisted in management of trade strategies of didactic material development. Also worked with human resources and customer relations.

05/95 ~ 06/98 Signo Vinces Company, Owner

Executive account manager, public relations manager, Creative director and Art finalist, worked in prepress and impression. Development and management. Image Advisor for the X private Security National Congress of Bogotá.

--------------------------------------------------- EDUCATION ---------------------------------------------------

01/91 ~ 11/93 Taller Cinco Center of Design, Bogotá, Columbia

Bachelors of Science in Graphic Design

1996 Parsons School of Design, Desktop Publishing Graduate Program

Desktop publishing one year graduate program.

09/05 ~ 11/05 Setech School of Technology,

Web Design and Multimedia

06/10 ~ 1995 New York Center of Photography

Color composition developing courses

03 ~ 09/2002 Fundación Corona, Business Creation

Business creation, marketing, products, costs, employer and public relations.

Design Software & Hardware

----------------------------------------------------- LANGUAGES ------------------------------------------------

English and Spanish.

------------------------------------------------------ SOFTWARE -------------------------------------------------

MS Office, Corel Draw, Illustrator, FreeHand, Photoshop, Flash, PageMaker, Quark Xpress,

Dreamweaver, Firework, InDesign, Illustrator, Premier, Adobe Dimension, Strata Studio Pro,

Fractal Design Painter, Adobe Director.

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