Customer Service, Secretarial, Hotel Management, Administrative

Olivia Villarreal ***********@**.**.*** 760-***-****

EMPLOYMENT HISTORY

**/** - *******

Human Resources Assistant, Part Time

Palm Springs Art Museum, Palm Springs, CA

Assist with payroll and human resources administration; establishment and maintenance of employee records and files; maintain employee vacation and sick time accruals.

08/03 – 01/09

Payroll & Human Resources Manager

Rancho Mirage Country Club, Rancho Mirage, CA

Processed payroll for up to 250 employees; placement of employment ads; employee recruitment, interviews, selection, training and development; performance appraisals, disciplinary action, terminations; conducted employee orientations; handled information of highly confidential and sensitive nature; work delegation and supervision; benefits administration; monthly reconciliation of employee health insurance premiums; development of job descriptions; routine and complex composition of interoffice and external correspondence; maintenance of vacation and sick time accruals; development of annual operating budget for maintenance department; marketing and promotion of event space.

07/00 – 08/03

General Manager

Ramada Inn and Suites, Carlsbad, CA

Responsible for all property operations and functions; recruited personnel, training them in proper company procedures and leading them to the accomplishment of goals and objectives; established standards for personnel administration and performance, service to guests, room rates, advertising, food selection and service; planned departmental budgets; reviewed and analyzed profit and loss statements; developed an operational plan that included an operating budget, marketing plan, staffing plan, training and property objectives and results desired; human resources and payroll functions; staff scheduling.

10/99 – 07/00

General Manager

SORA Management, Las Vegas, NV

Provided hotel operations assistance to multiple properties; conducted guest services and hospitality training; assisted with the development of job descriptions; researched hotel occupancy trends; assisted under-performing property in achieving passing QA scores and improved employee morale.

01/97 – 10/99

General Manager

Days Inn and Suites, Cathedral City, CA

Management and leadership of hotel property; supervision of 25 employees. Employee recruitment and selection; human resources and payroll functions; staff scheduling.

06/96 – 12/96

Attendance Office Clerk

Palm Springs Unified School District, Raymond Cree School

Issued late passes; processed attendance sheets; called student homes to verify absences. Temporary position.

01/96 – 06/96

Library Assistant

Palm Springs Unified School District, Palm Springs High

Photographed students and issued ID cards; shelved books; book cataloguing and inventory. Temporary position.

08/83 – 04/94

Secretary

Southern California Gas Company, Los Angeles, CA

Established and maintained office records and files; master calendar entries; coordinated annual Disneyland event for 1,000+ employees; dictation; composition of correspondence; accounting data entry.

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