Quality Assurance Management

Benjamin F. Daniels Jr.

**** **** ******, **, ********** DC 20020

Phone: 202-***-**** / Email address: ************@*****.***

SUMMARY OF QUALIFICATIONS

U.S. Marine Corps veteran with 40% disability trained as a Network Management professional with experience installing, configuring, and maintaining computer hardware and software with specific skills in:

• Troubleshooting/Repair

• LAN/WAN Networks

• Client Interaction

• Virus Protection

• Firewall Installations

• Connectivity Issues

• Project Management

• Network Security

• Capacity Planning

• Data, Voice and Video

• Teamwork and Training

• Remote Systems

• Network Cabling

• Password Reset and Recovery

• Logistics Coordination

• Software/Hardware Upgrades

EDUCATION AND CERTIFICATIONS

• Bachelor of Science in Information Technology: Systems Security, Expected December 2012

• Bachelor of Science in Information Technology: Computer Forensics, Expected March 2013

Westwood College, Arlington, VA 22203

¬Cumulative GPA – 3.3; Dean’s List Recipient

Certifications in Progress: CCNA, A+, Net+, Security+, MCTS

Coursework: Linux Operating Systems, Linux Systems Administration, Microsoft Operating Systems, Network Security, Network Essentials, Advanced Systems Administration with Directory Services

WORK EXPERIENCE

Assistant Network Administrator

Westwood College – IT Department, Arlington, VA 12/10 – Present

• Install and configure software applications including MS Outlook, MS Office and Citrix for over 700 students, faculty and staff.

• Service and maintain over 250 computers, IP phones, printers, scanners and various other end-user peripheral devices.

• Assist with daily network management operations of components such as switches, routers, hubs, bridges, and transport media (wire, fiber optic cable, and/or wireless).

• Serves as technical specialist for network problems and emergencies; troubleshoot and resolve issues in a timely and efficient manner.

• Analyze and monitor network activity to ensure optimal network usage and secure operations.

• Perform capacity planning to provide sufficient network services for end users.

• Maintain schematics of existing and potential network connectivity to all classrooms and offices.

• Advise and train users regarding connectivity and software issues.

Aviation Ordnance Technician (Former Top Secret Clearance)

United States Marine Corps, San Diego, CA 7/00 – 7/08

• Performed duties incident to the accounting, stowage, breakout, testing, maintenance, assembly and transportation of airborne armament equipment, armament-handling equipment, air launched missiles, and conventional munitions.

• Handled quality assurance via inspections, tests, inspections, adjustments, preventive maintenance and repair on support equipment, missile launching equipment, multiple ejection/bomb racks, aircraft guns, turrets, aerial targets, and a wide variety of highly technical aircraft armament weapons systems.

• Trained and managed 25 to 50 Marines on all aspects of building, managing and inventory of aviation ordnance including transportation regulations and appropriate safety and security precautions.

• Maintained files, prepared and received naval messages, and submitted transactions to ammunition accounting and management system.

Contact this candidate