clerical

Raymond Bailey

** ****** ****** – Binghamton, NY 13905 – 607-***-****

_____________________________________rbailey54@yahoo.com_____________________________

PROFILE

Helpdesk/Desktop Support Specialist/General Office Work: provide practical customer/user service and support to diagnose, troubleshoot, and repair hardware, software, and peripheral problems. Altruistic, strong, high self concept, adventurous, practical, thoughtful, diplomatic leadership style & collaborative work style. Analytical & technical skills to produce practical solutions. Very detailed oriented, accurate & good team player. Good communications, interpersonal, & customer service skills, fast learner, highly adaptive worker, follow guidelines and get job done well

TECHNICAL SKILLS

Install/Upgrade/Migrate/Configure: Windows XP/Vista/NT

Software: Microsoft Word/Excel/Outlook/Access/Lotus Notes Help Desk & Migration upgrade

Communications: Protocol/TCP/IP Interface/Networking, Worked with Lotus Notes Administrator

Type: 50 WPM & 6000 key strokes per hour

Employment History (Mostly Contract Work)

OVER NIGHT ASSOCIATE WALMART 2008

Provide excellent customer service. Replenishes and relocate merchandise on and off sales floor.

Process inbound freight within 24 hours of receipt. Organize and maintain stockroom. Provided customer service as required by customer demand, organized sales floor to create pleasant & safe

shopping environment

PC INSTALLATION TECHNICIAN Tac Worldwide Agency 2008

Worked with a team of 11 other technicians to do a full installation & setup user workstations

Wiped clean old hard drives to be discarded or used again. Assist with continuous improvement of communications and desktop programs. Assist with Hardware-Software-Network installation, maintenance and support.

Installed Windows XP, Vista to be used with new network configurations & password setups

DOCUMENTATION OVERSEAS CLERK (Adecco Agency) (UPS) 2003-2007

Logged onto high security UPS website to enter shipping data

Utilize UPS high security internet databases to add and edit shipping information

Set up UPS email on UPS website. Upgraded UPS shipping software for PC operation

IMAGING SPECIALIST/SCANNER OPERATOR/DATA ENTRY (Crest)(Source Corp) 1999-2002

Prepare folder documents and data for scanning

Entered data after scanning into computer as data entry worker

HARDWARE AND SOFTWARE INSTALLER (Manpower Technical)(Federal Building) 1999

Setup new PC workstations for customers - installed operating systems and other software

Troubleshooted any software problems after installment – setup customer’s password & user ID

Ran software diagnostic programs

HELP DESK/COMPUTER SUPPORT/LOTUS NOTES (Manpower Tech)(NYSEG) 1998-1999

Implemented total Lotus Notes Upgrade & Migration for end user – Upgraded & replaced icons

Upgraded, setup, & tested end user email- Replicated data & email-upgraded & reset to TCP/IP

Troubleshooted end user Lotus Notes email and software issues

Created new passwords for staff and helped rectify networking problems

Updated and configured entire Lotus Notes Network Service for NYSEG

Work Collaboratively with Network Administrator to do server replications

EDUCATION

Business Administration A.A.S Tompkins Cortland Community College

Secretarial Science A.A.S Medgar Evers College

Information Technology Enrolled at Empire State College, Computer Information 3/07-3/10

Courses: Networking/Office XP/Word/Excel/Operating Systems/Information Tech/Office Practice

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