Customer Service Sales Manager
Resume:
KATE BREW
*** ***** ***** *****, *******, MI ****3
*************@*****.***
OBJECTIVE
To obtain a position as a Front Desk Receptionist that will enable me to use my strong organizational skills and exceptional customer service skills
SUMMARY OF QUALIFICATIONS
Proficient with Microsoft Word, Excel and PowerPoint
Proven strength in organizational skills; strong attention to detail; ability to multi-task
5+ years progressive customer service experience; 1 year supervising employees
Known for excellent communication skills
Learn new skills quickly. Fast learner who always contributes
Strong customer orientation; ability to build rapport and establish relationships with diverse audiences
EDUCATION
Bachelor of Business Administration in Service Management and Marketing
April 2008
Davenport University, Grand Rapids, MI
3.13 GPA
EMPLOYMENT
Midnite Sun and Cruise
Aug. 2008 – Aug. 2010
Sales Manager, Grand Rapids, MI
March 2010 to August 2010
Sales Manager, Grandville, MI
October 2009 to February 2010
Motivated staff to exceed daily and monthly sales goals
Assisted clients with issues and concerns
Attended regularly scheduled trainings and meetings
Monitored inventory and supplies as needed
Assistant Sales Manager, Kentwood, MI
Jan. 2009 to Oct. 2009
Monitored daily, weekly, and monthly items on cleaning list throughout salon
Exceeded monthly sales goals
Sales Associate, Byron Center, MI
Aug. 2008 to Jan. 2009
Educated clients about products and services
Maintained cash drawer and appropriate paperwork each shift
Davenport University Residence Hall, Caledonia, MI
Sept. 2005 to Feb. 2008
Desk Attendant
Welcomed and assisted persons entering the residence hall
Contacted new students to discuss housing arrangements
Received, sorted, and delivered mail to resident mail boxes
Assisted with the security of the building and the safety of the students
Assisted Resident Life Coordinator
Other administrative tasks needed
Darrow’s Restaurant, Mackinaw City, MI
Summers 2001 to 2007
Hostess
Delivered outstanding customer service
Maintained restaurant cleanliness, prepared take-out orders, and managed phones
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