Customer Service Sales Representative

Objective:

To obtain a position in the clerical field

Educational Background:

Palo Alto College

Associate of Arts, Liberal Studies, December 14, 2007

Texas A&M University-San Antonio

Bachelor of Science, Interdisciplinary Studies, May 23, 2010

Computer Skills:

• Type 55 wpm

• Faxing/Scanning documents

• Basic MS Excel knowledge

• Moderate MS Word/Works knowledge

• Moderate MS Outlook/PowerPoint knowledge

• Moderate knowledge of Windows programs

Work Experience:

Beauty Sales Representative (Cosmetics)

H.E.B., San Antonio, TX 05/01/2006-03/01/2010

• Values Diversity

• Friendly and approachable attitude

• Flexible with scheduling and available to work different hours

• Ability to effectively delegate (Covered other departments)

• Demonstrates good leadership skills

• Excellent telephone communications skills in handling questions and solving problems

• Ensures clear price message on every item

• Minimizes shrink through inventory control and loss prevention activities

• Moderate knowledge of Microsoft and other in-store systems

Customer Service Assistant (CSA)/Cashier

H.E.B, San Antonio, TX 06/13/2003-05/01/2006

• Acknowledging customers and anticipating their needs

• Communicate with various populations

• Operate cash register and handle large amounts of money

• Positive team work with other partners

• Ability to handle multiple demands

• Maintain knowledge of new and existing products/services

Other Work Experience:

Ace-it! Tutoring Teacher 09/29/11-06/01/2012

Sylvan Learning (Boys & Girls Club), San Antonio, TX

• Instructing Reading learning objectives

• Motivate, manage, and reward students achievement/effort

• Responsible for all assignments and grading students’ work

• Update student progress to parents/teachers

• Responsible for handling other duties like- answering phone calls, e-mails, sorting documents and other assigned duties

K-5 Grade Levels Substitute Teacher 05/14/2010-06/01/2012

South San Antonio ISD, San Antonio, TX

• Teaching and guiding students in curriculum

• Collecting student’s work in a timely manner

• Ability to work with diverse groups

• Assessing children’s work/role in assigning, correcting, and grading homework

• Fostered a classroom environment encouraging to learning and promoting excellent student/teacher interaction.

• Working one-on-one with student

Student Teaching 01/11/2010-04/28/2010

Elaine Maldonado, 1st Grade Elementary Teacher

Miguel Carrillo Elementary School, San Antonio, TX

• Cooperation among staff members

• Dealing creatively and effectively with any problem situations that may arise

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