Customer Service Technician

Maria A. Mejia

***** **********, #***, *******, *****, 77069, 832-***-****

************@*****.***

Registered & Certified Pharmacy Technician

Experience & Skills:

Versatile/Multi-task

Client/Patient Education

Presentations

Customer Service

Medical Terminology

Medical Insurance

Phone skills

Problem Solver

Technical help desk

Intravenous

Compounding

Chemotherapy

Settings:

Hospital

Front Desk

Outpatient

Psychiatric

Insurance

Call Center

Technical Skills

& Equipment:

MS Word

PowerPoint

Excel

Access Database

w/ QBE design

Outlook

Windows Navigation

Technical Desk

Pyxis,Omnicell,Acudose

MediTech

HBOC

Education:

Aldine Senior High School (Houston, Texas): 1986

Pharmacy Technician Certification Board

Registered in Texas to practice pharmacy

TSHP Pharmacy Sterile Products Training Program: 2002

140 hours of Microsoft Office Training: MS Word, Excel, PowerPoint, & Access

History:

Texas Orthopedic Hospital: (Specialty Hospital)

Position: Certified Pharmacy Technician

(2009-present): IVs; filling hospital orders; surgery tray preparation; narcotic kits; delivery; department audits; PCA pump programming; Acudose system; Ordering from supplier

First Health Services Corporation/Coventry Healthcare (Benefits Administrator)

Position: Customer Service Representative/Clinical Pharmacy Technician (2004 to 2008): Began as Technical Help desk and promoted to Clinical Pharmacy Technician. Served as duo purpose technician to clients: prior authorizations, benefits guidelines, collection of pertinent clinical data

Houston Northwest Medical Center Pharmacy (Hospital Pharmacy) Position: Certified IV Pharmacy Technician (2001 to 2004) IV compounding, Pyxis restocking, preparing and filling scripts

Doctor’s Hospital (Hospital Pharmacy: merged with Parkway Hospital 2001) Position: Certified Pharmacy Technician (worked full and part time)

(1999 to 2001~~began with Parkway in 1988) Restocking, Cubicle Preparation

Maria A. Mejia

14777 Wunderlich, #912, Houston, Texas, 77069, 832-***-****,

************@*****.***

Other History (Continue):

Quest Diagnostics Incorporated (Diagnostic testing laboratory) Position: Receptionist/Customer Service Representative (1995 to 1999) Switchboard Operator, Customer Service, Scheduled patients appointments for tests

Gulf Pines Behavioral Services (Psychiatric hospital)

Position: Pharmacy Technician (1994) Organized Inventory, Data Entry, Invoice/Purchase order procession

Parkway Hospital Pharmacy (Community Hospital/Outpatient Pharmacy)

Position: Pharmacy Technician (1988 to 1999) full and part time

Order Entry (handwritten and computerized); reconciliation, inventory, filling outpatient orders

Temporary Position:

St. Joseph’s Hospital, Medical Center

Position: Pharmacy Technician (from 2/2009 to 1/2011)

Loading/Delivery of Pyxis automated system; filling scripts for inpatient census

Inventory assistance; triage of phone calls to pharmacists

Contact this candidate