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customer service rep, Sale rep/technician

Hampton, VA, 23666
August 30, 2012

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**** ******* *** ******* ****, VA ***** 757-***-****

Objective: To Obtain a Management position as a Sales Specialist or Technician where

My skills and experience are effectively utilized for increased Business

Efficiency and Productivity.

Professional Experience

Jan 2012-mar 2012 sunrise automotive, Hampton, VA

Service technician/ Manager and automotive specialist

Successfully Managed automotive repair bay

Maintained/Serviced/Repair vehicles that came into stock

Was in charged of building maintenance and upkeep of outside appearance

Managed inventory of vehicles sold and stocked

Was personal assistant to owner

June 2010-dec 2011 Jena’s spin-n-span janitorial services

Floor/ building maintenance tech

Provided cleaning services for restaurant chains such as Cheese Burger Paradise and

Bonefish Grill in the Hampton roads area.

Provided Operated equipment such as buffer, leaf blower, high powered pressure

Washer, etc.

Was responsible for correct and précised chemical mixes for floor treatment on

Concrete and wood flooring.

Jan 2009-july 2009 portfolio recovery associates

Account representative/collections department

Provided customer service to/for individuals seeking to settle debts old/new

Assisted customer’s in setting up payment arrangements via check, money order,

Credit card, etc.

Successfully Managed over 500 accounts daily

Successfully met/achieved daily company goal for recovery of monies in order to meet

the company’s monthly required monthly goal

NOV 2003-JULY 2008 Duron-Sherwin Williams, Inc. Newport News, VA

Service technician and specialist in Paint sales

Provided Excellent Customer Service to Residential, Industrial, and Professional Contractors needing Paint and Paint-related products.

Conducted Demonstrations and Instruction in Proper Painting Techniques and Usages’

Assisted Product Development by Contractor Networking and Establishing Customer base

Specialized in Customizing Color Matching and Mixing

Introduced new paint materials and by Sales experience, Increased consumer demand

Successfully Managed accounts and Created new accounts for Customers

Jan 2002-July 2003 West Communications, INC Hampton, VA

Customer service representative

Received inbound calls and answered customer queries

Upselling and Marketing for Cellular services, and Info-mercial Products like “Oxi-Clean” and “ VideoProfessor”

Use Computer and Data skills to handle billing, process order entries and post payments

Handling Customer Service issues requiring account and product resolution

Enhancing and Maintaining Rapport

Education and accomplishments

Co-owner and production manager of Umbrella corp. music production team

Currently in school for music business/production through full sail University

Certification as Paint Technician Specialist from Sherwin-Williams University

Affiliated with NAACP and SCLC, Host for Music Performance Engagements

Received Certification as Music Coordinator, Currently contracted at Bethleham Juda Ministries in Newport News, VA

Volunteered Clerical Services to the Administrative Office at the American Red Cross in Hampton, VA during the year 1999

Salary requested at 26k, but negotiable

References are available upon request.

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