Objective: To Obtain a Management position as a Sales Specialist or Technician where
My skills and experience are effectively utilized for increased Business
Efficiency and Productivity.
Jan 2012-mar 2012 sunrise automotive, Hampton, VA
Service technician/ Manager and automotive specialist
Successfully Managed automotive repair bay
Maintained/Serviced/Repair vehicles that came into stock
Was in charged of building maintenance and upkeep of outside appearance
Managed inventory of vehicles sold and stocked
Was personal assistant to owner
June 2010-dec 2011 Jena’s spin-n-span janitorial services
Floor/ building maintenance tech
Provided cleaning services for restaurant chains such as Cheese Burger Paradise and
Bonefish Grill in the Hampton roads area.
Provided Operated equipment such as buffer, leaf blower, high powered pressure
Was responsible for correct and précised chemical mixes for floor treatment on
Concrete and wood flooring.
Jan 2009-july 2009 portfolio recovery associates
Account representative/collections department
Provided customer service to/for individuals seeking to settle debts old/new
Assisted customer’s in setting up payment arrangements via check, money order,
Credit card, etc.
Successfully Managed over 500 accounts daily
Successfully met/achieved daily company goal for recovery of monies in order to meet
the company’s monthly required monthly goal
NOV 2003-JULY 2008 Duron-Sherwin Williams, Inc. Newport News, VA
Service technician and specialist in Paint sales
Provided Excellent Customer Service to Residential, Industrial, and Professional Contractors needing Paint and Paint-related products.
Conducted Demonstrations and Instruction in Proper Painting Techniques and Usages’
Assisted Product Development by Contractor Networking and Establishing Customer base
Specialized in Customizing Color Matching and Mixing
Introduced new paint materials and by Sales experience, Increased consumer demand
Successfully Managed accounts and Created new accounts for Customers
Jan 2002-July 2003 West Communications, INC Hampton, VA
Customer service representative
Received inbound calls and answered customer queries
Upselling and Marketing for Cellular services, and Info-mercial Products like “Oxi-Clean” and “ VideoProfessor”
Use Computer and Data skills to handle billing, process order entries and post payments
Handling Customer Service issues requiring account and product resolution
Enhancing and Maintaining Rapport
Education and accomplishments
Co-owner and production manager of Umbrella corp. music production team
Currently in school for music business/production through full sail University
Certification as Paint Technician Specialist from Sherwin-Williams University
Affiliated with NAACP and SCLC, Host for Music Performance Engagements
Received Certification as Music Coordinator, Currently contracted at Bethleham Juda Ministries in Newport News, VA
Volunteered Clerical Services to the Administrative Office at the American Red Cross in Hampton, VA during the year 1999
Salary requested at 26k, but negotiable
References are available upon request.