Customer Service Sales

***** ***** ******* **.

Katy, TX ***** 832-***-****

******@*****.***

Shontee’ S. Benjamin

Objective Seeking to acquire a long term position within a high quality customer service and customer relations environment. As a team player, I will understand the company’s vision and purpose to meet and exceed company’s goals and provide and maintain focus on continuing customer satisfaction and company growth.

Profile Enthusiastic, young professional that is self-motivated, quality driven, quick learner with excellent, personal touch customer service and sales background with proven leadership, collaborative, and organizational skills. Multi-task, computer savvy, and a personable individual experienced in heavy cash handling, administrative/clerical duties, sales, and management with the strong ability to work and interact with people of diverse backgrounds. Considered by peers as high spirited, committed, and eager to learn. Experience and accomplishments include and are not limited to :

• # 1 retail banker in the branch 2009

• Ranked in 10% of sales in 2010

• Supervising a team

• Financial and quantitative analysis

• Interviewing applicants

• Managing team performance

• Driving and Exceeding Sales

• Providing training and feedback

• Responding to customer concerns

• Critical Thinking and Analysis

• 7 years plus in Banking, Customer Service, and Sales

• 3 years plus in Administrative/Clerical and Healthcare Industry

• 2 years plus in Management and Leading Teams

2006-2011 Comerica Bank Houston, TX

Retail Personal Banker/Customer Service Representative

• Multiple roles: Financial Services Rep,Teller, Customer Service Desk/Greeter

• Maintained high level, quality customer service and met teller/CSR requirements

• Exceeded challenging sales and referral goals by proactively selling products and services to customers and referring customers to partners

• New account opening and account maintenance, product knowledge, community involvement, conducting educational seminars

• Prospected daily for potential new customers by cold calling and visiting local businesses

• Assisted customers with personal and home loans and home equity products

• Aided business clients with selecting the right product to streamline their business: merchant services, deposit capture, loans/lines of credit, payroll services, credit cards, employee accounts, wires, setting up multiple accounts, insurance options

2004-2006 Washington Mutual Bank Houston, TX

Floater Operations Manager/Teller Region 8

• Dual role: Teller Supervisor and Teller

• Floated between 15-20 branches performing duties in compliance, daily balance cash drawer, verify accuracy of transactions, provide prompt teller transactions

• Provided superior customer service and assisted in resolving customer issues

• Promoted the use of bank services and products, aid in customers to select best products that best meet their needs

• Supervised 2 to 7 tellers, gave overrides, delegated lunches, prepared for audits

• Met sales goals in each banking center served, teamed up with management during team meetings to push sales and award the top seller, performed surprise cash audits

2003-2004 Texas Women’s Hospital Gift Shop Houston, TX

Assistant Store Manager

• Supervised/trained 5+ associates, planning, inventory, sales audit procedures

• Marketed and merchandised to achieve store goals, correct disputes, sales

• Balanced registers, daily bank deposits, ordered supply log, budget

2002-2003 Mobile Urology Group Mobile, AL

Medical Records/File Clerk

• Processed all medical releases and mailed confidential record for a 10 doctor office

• Data entry, verified insurance, front desk relief

• Alpha and numeric filing, color code filing, pulled charts for upcoming appointments

• Answered switchboard, set appointments, entered demographics and insurance information

• Assisted in transcribing

Education 1995-1999 John L LeFlore Magnet High School Mobile, AL

• Honors Diploma GPA:3.77

2000-2003 University of South Alabama Mobile, AL

• Nursing GPA:2.73

Present University of Houston-Victoria Houston, TX

• Healthcare Administration & Finance

Activities Volunteering, traveling, involved in church ministry, exercising, reading, live bands, art exhibits and plays, American College of Healthcare Executives

Reference Available upon request.

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