Customer Service Human Resources

Extensive administrative management experience with effective organizational skills. Enjoy working with people to provide highest quality in customer service. Good in multi-tasking and work well as a team player. Possess computer skills using PeopleSoft, Microsoft Excel, WordPerfect, Microsoft Word and QuickBooks.

TOA Communications, Inc. Internet Service Provider & Info Tech (IT) services.

Executive Assistant and Office Manager 2005 - 2008

• Supervise administrative and IT tech staff

• Researched vendors internationally for new products and services for local market

• Handled and communicated directly with local and federal government accounts

• Created filing system for office administration

• Handled all Human Resources matters i.e. hiring documents, grievances, vacation, etc.

• Responsible for customer service related issues and concerns

• Managed inventory control system for office equipment and supplies

• Oversee bookkeeping procedures to generate timely financial reports

United Airlines

Human Resources Assistant 2001 - 2005

• Provide clerical & administrative support to Director of Human Resources

• Schedule and arrange interview meeting between external/internal applicants & hiring manager

• Greet and escort hiring applicant to appropriate department

• Generate monthly reports on hiring/interviewing statistics required by United headquarters-Chicago

United Airlines

Flight Operation 1998-2001

• Schedule flights, hotels, transportation for layover flight crew

• Maintain flight plans for pilots

• Prepare monthly reports for Flight Office Administrator

United Airlines

Reservationist 1997 - 1998

• Book & Rebook flight for customers

• Answer inquiries about flight arrivals and departures

• Resolve customer problems/disputes

Internal Revenue Service

Field Clerk 1988 - 1996

• Report directly to Group Manager (GM)

• Maintain taxpayer audit cases for 10 field agents

• Coordinate and prepare monthly meetings for agents and GM

References Available Upon Request

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