Jonathan Quintero
**** ****** ****** • Brooklyn, N.Y. 11208 • Contact numbers: 347-***-**** or 718-***-****
SUMMARY OF QUALIFICATIONS:
Extensive knowledge of principles and processes for providing outstanding Customer Service, which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Employment History:
04/08 – 07/08 Montel Media Group Executive Assistant
o Specialized in detailed oriented work
o Provided and organized numerous files for company executives
o Answer inquires about company’s services
o Manage and create portfolios for company clients
o Perform general office assistance, internet research and clerical support
o Answer telephones, deliver messages, sort and distribute mail to employees
o Update company database on a daily basis
o Research topics which are now included in a number of television projects
12/07-04/08 Montel Williams Show Researcher
o Achieved growth in an assigned responsibility
o Answered multi-line switchboard calls and relayed messages
o Handle and maintain close relations with numerous company vendors
o Create data spreadsheets
o Responsible for handling numerous indemnity
forms which were properly submitted to distribute high priced items to our audience.
o Assisting all personnel in and outside the studio,
Including: Talent Managers, Producers, Directors, Production Assistants,
as well as the Vice President of Brand Entertainment.
o Designed an introductory intern packet and contract that is
now standard for the department.
o Served as intern trainer for four new hires.
06/07-Present Dallas BBQ Sever/Host
o Greeted and seated guests in a caring manner
o Served food for large private parties, business lunch meetings, and holiday gatherings
o Inventoried stock to ensure adequate supplies
o Provided top-notch Customer Service to customers
o Abided by in-service training in order to define policies and work procedures
Skills:
Bilingual: Spanish & English; Proficient in Microsoft Office: Word, Excel, Outlook; Type: 35wpm
Education:
07/04 – 12/08
State University of New York College at Old Westbury
Bachelors Degree in Media and Communications
GPA: 3.5
Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy. A solid background in sales and product experience. Served as fraternity president, business manager, and social chairman.
Professional references available upon request.