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Customer Service Manager

Location:
Brooklyn, NY, 11208
Posted:
August 04, 2011

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Resume:

Jonathan Quintero

**** ****** ****** • Brooklyn, N.Y. 11208 • Contact numbers: 347-***-**** or 718-***-****

SUMMARY OF QUALIFICATIONS:

Extensive knowledge of principles and processes for providing outstanding Customer Service, which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Employment History:

04/08 – 07/08 Montel Media Group Executive Assistant

o Specialized in detailed oriented work

o Provided and organized numerous files for company executives

o Answer inquires about company’s services

o Manage and create portfolios for company clients

o Perform general office assistance, internet research and clerical support

o Answer telephones, deliver messages, sort and distribute mail to employees

o Update company database on a daily basis

o Research topics which are now included in a number of television projects

12/07-04/08 Montel Williams Show Researcher

o Achieved growth in an assigned responsibility

o Answered multi-line switchboard calls and relayed messages

o Handle and maintain close relations with numerous company vendors

o Create data spreadsheets

o Responsible for handling numerous indemnity

forms which were properly submitted to distribute high priced items to our audience.

o Assisting all personnel in and outside the studio,

Including: Talent Managers, Producers, Directors, Production Assistants,

as well as the Vice President of Brand Entertainment.

o Designed an introductory intern packet and contract that is

now standard for the department.

o Served as intern trainer for four new hires.

06/07-Present Dallas BBQ Sever/Host

o Greeted and seated guests in a caring manner

o Served food for large private parties, business lunch meetings, and holiday gatherings

o Inventoried stock to ensure adequate supplies

o Provided top-notch Customer Service to customers

o Abided by in-service training in order to define policies and work procedures

Skills:

Bilingual: Spanish & English; Proficient in Microsoft Office: Word, Excel, Outlook; Type: 35wpm

Education:

07/04 – 12/08

State University of New York College at Old Westbury

Bachelors Degree in Media and Communications

GPA: 3.5

Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy. A solid background in sales and product experience. Served as fraternity president, business manager, and social chairman.

Professional references available upon request.



Contact this candidate