Project Management

SUMMARY:

• Over *.* years of working experience on monitoring Autosys Infrastructure and all Autosys jobs across UBS(Cognizant) in both IB and WMA domain.

• More than 3.6 years of working experience in service improvements and process automation.

• Over 3.6 years of experience in analyzing reason for job failures, chasing respective GSD teams to get the issue resolved.

• Over 3.6 years of experience in handling different user queries on Autosys.

• Experience in Production Support in Mainframes with Autosys monitoring Tools.

• Experience in working with Autosys Admin team to resolve latency issues in Autosys by checking Event Processer logs.

• Experience in working with High Availability environment

• Strong team player with excellent inter-personal, written and oral communication skills.

• Ability to adopt in demanding, fast-paced environments requiring highly adaptive, flexible and resourceful technical & management skills.

• Ability to meet deadlines with no compromise on the quality of the work products.

• Schedule Autosys jobs through inserting, deleting and updating jobs in various production instances.

• UBS (Cognizant) has 3 production instances, 1 pre production and 1 development instances.

• We monitor all the 5 instances batches or any applications, analysis the root cause of the failures of the job or batch or applications and act according to FPA. Then escalate them to Admins.

• Extensive working experience of production support on EOD job crashes and generate case reports using the Business Objects which provides the details of the transactions

• Extensive working experience in analyzing reason for job failures, JIL scripting, handling user queries on Autosys.

• Performing weekend maintenance on all the Autosys Infra servers.

• Experience of working on different flavors of UNIX. (Linux, Solaris are flavors of Unix)

• Chase up streams for feeds; ftp them on client’s machine.

• Sound knowledge on generating the status reports for Market Data Servers of various geographical regions on timely basis.

• Good Knowledge in Incident management like SNOW and Remedy.

• Posses good Knowledge in change management GRS,ITCM

• Posses good knowledge and working experience in Event management tools like UEJM, WCC and Net cool for batch monitoring and support for investment Banking and UEAM for WMA, Group Data Management Policy (GDMP) application support. And reporting tool like generating BO reports.

• Coordinating with the multiple Application teams/ Clients / Admin team and make sure Autosys Infra is up 24X7X365

• Providing Pre Business Health checks for Critical servers throughout UBS AG Infrastructure Globally.

• Monitoring and support PEGA Investigation tool for Critical alerts and escalate them to L2 team.

TECHNICAL SUMMARY:

Operating Systems UNIX, Windows 9x/NT/2000/XP/2003

Programming Languages C,C++

Tools Netcool, UEJM (IB), WCC, Remedy, GRS, SNOW

DBMS SQL

ASSIGNMENT DETAILS

ORGANIZATION: COGNIZANT TECHNOLOGIES SERVICES (UBS INDIA PVT LTD) (2008 NOV - TILL DATE)

JOB TITLE: TECH LEAD

PROJECT NAME: AUTOSYS (09’08 – PRESENT)

CLIENT: UBS

ENVIRONMENT USED: UNICENTER ENTERPRISES JOB MONITORING TOOL, UNIX, LINUX SHELL AND PERL SCRIPTING.

Project Description:

Autosys is a automated job control system primarily used in scheduling, monitoring and reporting. The jobs reside on the Autosys configured machine that is attached to a network.

Administration and maintenance of Autosys jobs.

Handle user queries on Autosys and educate them how to use Autosys effectively

Constantly monitor Autosys infrastructure and escalate alerts if any to respective support teams. Chasing up streams for feeds and ftp them to destination servers.

Schedule Autosys jobs through inserting, deleting and updating jobs in various production instances.

UBS has 3 production instances, 1 pre production and 1 development instances.

We monitor all the 5 instances batches or any applications, analysis the root cause of the failures of the job or batch or applications and act according to FPA. Then escalate them to Admins.

ROLES:

• Support users in creating an Autosys job, monitor approximately hundred thousands jobs and escalate all the alerts with in SLA.

• UBS has 3 production instances, 1 pre production and 1 development instances.

• We monitor all the 5 instances batches or any applications, analysis the root cause of the failures of the job or batch or applications and act according to FPA. Then escalate them to respective batch teams.

• In Investment Banking we differentiate the batches according to the priority base and criticality of the batches. We have Equity research, Global Assessment, Fixed income research and FICC. Based on the priority wise.

• Deliver event-driven scheduling, centralized real-time monitoring and programmable error recovery to help ensure dependability and scalability for any multiplatform production environment.

• Monitoring multiple instances and escalate any failures or alerts to Teams with in 5 minutes.

• Monitoring of DSS ISG Scheduling Infrastructure and stratus colt mission critical "Trading & Payment systems" i.e., high availability of servers and notifies the respective team.

• Complete L1 Support for Autosys Infrastructure in UBS.

• Working in this team we support the complete L1 operations and minimal access to L2 Support.

• Good exposure in REMEDY PM ONE ticketing tool performing all the task that includes creation of PM ONE Tickets and escalating to concerned Supporting unit.

• Researches applicable standards and requirements documents to assure compliance with Service level agreements.

• Build knowledge base to provide support in emergency situations to L1 support staff.

• Set priorities and organize work to complete project responsibilities efficiently and effectively.

PROJECT NAME: VMS (09’08 – 02’11)

CLIENT: UBS

ENVIRONMENT USED: PEGA, MDS, Check sheets

Project Description:

Providing Pre Business Health checks for Critical servers throughout UBS AG Infrastructure Globally.

Monitoring and support PEGA Investigation tool for Critical alerts and escalate them to L2 team.

ROLES:

• Generating the status reports for Market Data Servers of various geographical regions on timely basis.

• Downloading daily data files from one server and transfer (FTP) those to the other, located at different business locations by connecting through UNIX terminals

• At the end of the day the transaction data of all the stock exchanges across the world have to Extracted, Transformed and loaded on a target data base by running the daily EOD Batch.

• Providing the production support for the EOD jobs which crashes and generate the case reports using the Business Objects which provides the details of the transactions.

Professional Achievements

• Have been an active member of team in process transition from onshore.

• Have been training new joiners.

• Various Presentations were presented related to day to day operations.

• Have been awarded with spot award for the dedication towards work in VMS.

• Active member of scheduling team, which won Team Excellence Award for 4th quarter of UBS-ISC 2009 Annual awards.

• Preparing shift schedule and shift rooster for the team.

• Managing the shift without any escalations.

ACADEMICS:

B.Sc (computers) From Loyola Academy Degree collage,Alwal, Osmania University, Hyderabad.

PROFESSIONAL TRAINING AND CONTINUING EDUCATION:

• Unix Fundamental.

• Yello Belt, Six sigma, Lean Sigma, Process Space.

• ITIL V3 foundation

PERSONAL DETAILS:

Date of Birth : 14th August 1986

Nationality : Indian

Marital Status : Unmarried

Languages Known : English, Hindi, Telugu and Tamil

Hobbies : listening music, collecting pics of celebs.

I here by declare that all the above-mentioned details are true to the best of my knowledge.

Arvind.

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