NETWORK ENGINEER
Architectural Design ~ Project Management ~ Troubleshooting
Accomplished and analytical Network Engineering Professional with successful experience as a contributor to infrastructure design and implementation within major corporate, start-up, and academic environments. Ability to create and manage realistic project schedules requiring resolution of critical path issues, expectation and risk management, and successful completion on-time and within budget. Extensive help desk, troubleshooting, and customer relationship management experience. An excellent moderator, mediator, and negotiator with proven communication and presentation skills. Capable of interfacing and influencing at all organizational levels. A quick learner with a strong commitment to continued technology education and training.
TECHNICAL SKILLS SUMMARY
Operating Systems & Architectures:
Microsoft Windows Server - 2003, 2000, Active Directory, NT
Desktop - XP, NT, 98, 95; Microsoft .NET, UNIX (Sun, HP, IBM)
Linux, Novell Netware, Mac OS
Network & Telecom Infrastructure:
LAN - Ethernet, Token Ring, FDDI; WAN - T1, T3, Sonet, ATM, OC3-OC192,
xDSL, X.25, Frame Relay, ISDN; Copper & Fiber Optics Terminations, CSUs/DSUs;
Cisco, Bay Networks (Nortel), Cabletron - routers, switches, firewalls, VPNs;
Network Associates Analyzers and Sniffer, Agilent Router Testers
PROFESSIONAL EXPERIENCE
TELCORDIA, Manchester, New Hampshire 2008-Present
Systems Engineer
* Create clear documentation for the development of telecommunications-oriented applications,
including Requirements, Use Case and Usability analysis.
* Act as SME to provide consulting for QA, developers, and customer service; detailing analysis of customer inputs offering experience of product, technology, and industry.
* Responsible for completion of specific commitments for initiatives of diverse scope; synchronizing work across multiple organizations and levels; functionality trainer.
PARKMAGIC, Bedford, New Hampshire 2007-2008
Product Manager
* Coordinated internal and external business, creative and technical resources to define project objectives, tasks and deliverables for projects; managed a master project plan, budget and documentation.
* Developed, documented, and implemented the call handling, escalation, and RMA processes for the organization and provided third level and on-site technical support to customers.
NUMA, Amherst, New Hampshire 2005-2007
Systems Engineer
* Troubleshot time-sensitive technical support issues with Nuclear Medicine facilities and have increased product sales and extended service contracts with satisfied customers.
* Manufactured SQL-based rack-mounted storage servers and desktop-based translation systems, creating manuals documenting the manufacturing process, installation, and usage procedures.
* Installed manufactured equipment at hospitals and out-patient clinics, including military sites.
* Trained and serviced hospital employees and OEM reps., noted for high degree of professionalism.
PINKERTON ACADEMY, Derry, New Hampshire 2002-2005
Computer Technology Curriculum Developer and Instructor
* Developed a program of computer instruction and taught A+ / N+ Certification, Basic Electronics, PC Maintenance and Repair, Desktop and Network Operating Systems, and Wireless Networking.
* Served as principle advisor on school╒s Computer Technology Advisory Committee and New Hampshire Frameworks Committee for Computer Technology Curriculum.
* Mentored a student team that won the state PC Maintenance and Repair Competition.
CELOX NETWORKS, Southborough, Massachusetts 1/2001-10/2001
Technical Support Engineer
* Participated in multiple capacities during start-up phase; company lost major customer located at World Trade Center during 911 leading to liquidation of assets shortly thereafter.
* Managed multiple, concurrent network integration projects to ensure customer satisfaction, attainment of revenue goals, and on-time and within budget completion.
* Provided leadership to marketing, led team on product serviceability, installation, and maintainability.
* Participated as key support engineer in beta testing, new product releases and feature enhancement requirements, product documentation, and customer network configuration and validation.
NORTEL NETWORKS (BAY NETWORKS), Billerica, Massachusetts 1998-2001
Systems Engineer and Premium Services Technical Support
* Deployed customer network infrastructure projects to include architectural design, provisioning, staging, installation, configuration, and testing within lab and at customer location.
* Provided technical support to Nortel premium customers to include analysis of network design prior to implementation, training, and troubleshooting (diagnosis, ╥bug╙ determination, escalation).
* Provisioned telecom services (SS7, ISDN), digital transmission connectivity (T1, T3, OCx, Optera), and verified switching components (TDM, circuit, and optical dispersion).
CABLETRON SYSTEMS, INC., Rochester, New Hampshire 1996-1998
Dedicated Support Engineer
* Provided 7 X 24 support for several industry leading dedicated accounts to include infrastructure design, maintenance, and troubleshooting.
* Designed the Token Ring/FDDI content for and maintained the technical intranet site.
BLUE CROSS, BLUE SHIELD, Boston, Massachusetts 1992-1996
Technical Service Associate
* Supported company╒s product lines and resolved customer issues consistently exceeding rigorous service performance guarantees.
* Participated on an important task force to improve service work flows and efficiencies as technical services liaison.
EDUCATION & TRAINING
SAINT ANSELM COLLEGE, Manchester, New Hampshire
Bachelor of Arts, Business and Economics, 1990
MICROSMART, Bedford, New Hampshire
Completed coursework for MCSE - Microsoft Certified System Engineer and MCSA - Microsoft Certified System Administrator (Microsoft 2000 track) and Microsoft .NET, 2002
MICRO C, Hollis, New Hampshire
Completed Certified Novell Engineer (CNE), Certified Novell Administrator (CNA) training, 1996