Customer Service Engineer

William G. Jones, Jr.

*** ********* *****, *******, ** 33458

Tel: 772-***-**** ********@*****.***

PROFILE

Bottom-line-oriented IT Manager with 22 years of comprehensive experience in innovative oversight of projects and technology. Utilized an anticipatory network management style to drive results in a rapidly changing industry. Produced consistent achievements in cutting-edge information systems management, team management, purchasing logistics, and expense reduction. Having an end to end understanding of the entire enterprise network with the ability to work under pressure and ensure an exceptional end user experience.

KEY ABILITIES

Enterprise Network Architecture & Strategy

Mobile Device (iOS & Android) Network Integration

Enterprise Infrastructure Deployment

IT Staff Management and Mentoring

Data Center Management & Optimization

IT Project Management

Customer Service and Satisfaction

Fiber Optic Systems

EXPERIENCE

Assistant Director of IT, City of Port St. Lucie, Port St. Lucie, FL 2004-Present

• Principle Enterprise Network Architect responsible for all aspects of the enterprise network and data center

• Provide long range planning and direction to enable the City to meet the growing demands of end users

• Manage support staff of 8, data center, and LAN for city government operations

• Interface with technical managers on a daily basis to assure data center operations and network stability

• Oversee new construction at the DataComm level to assure compatibility and long term compliance

• Provide Tier 4 support for end user issues as well as mentor and train technicians with emphasis on end user satisfaction

• Manage and assist Fiber Optic Technicians in the maintenance and expansion of the City fiber backbone

• Planned and managed a Server virtualization project to reduce data center power and cooling requirements

• Developed and evaluated hardware specifications for a new Disaster Recovery Data Center utilizing VMWare and NetAPP storage

Network Systems Manager, City of Port St. Lucie, Port St. Lucie, FL 2001-2004

• Managed Data Center operations as well as Enterprise network infrastructure. Environment included Novell NetWare, Windows Server 2000, 2003, XP, Linux, Unix, AS400, Cisco Switches and routers

• Project lead to interconnect remote city facilities using both leased and owned fiber

Network Engineer, City of Port St. Lucie, Port St. Lucie, FL 1999-2001

• Designed and implemented the Data Center for government operations

• Specified, installed, and configured a clustered server environment utilizing shared storage and fault tolerance principles

• Developed long range strategies for future network growth

Network Administrator, City of Port St. Lucie, Port St. Lucie, FL 1998-1999

• Managed multi-site, departmental server environment consisting of NetWare 4.X, 5.X, and Windows NT servers as well as a GroupWise email system

Network Engineer, Treasure Coast Technologies, Ft. Pierce, FL 1996-1998

• Developed and maintained client relationships for mid range and large organizations

• Maintained small to Enterprise client networks

• Mentored and provided oversight for field technicians

• Provided top Tier support for Novell NetWare clients

TECHNOLOGIES

• Cisco platforms: 6500 series (CatOS and IOS based) 3500, 3550, 3560, 3570, and 2900 series switches, Cisco routers include 800, 1800, 2500, and 2600 series, Cisco PIX and ASA Firewalls, Cisco 4400 Wireless controllers

• Barracuda Web Filter 610 management

• Novell NetWare MCNE Certified, Cisco CCNA

EDUCATION

BS Information Technology, University of Phoenix, AZ, 2007

Contact this candidate