System Administrator Resume Irvine

SONNY Q. LAM

** ********* **** • Irvine, CA ***** • 714-***-**** (cell/voicemail) •

Email: **********@*****.***

OBJECTIVE

To seek a challenging computers position in an expanding, service-driven company, with opportunities for career growth and development.

EXPERIENCE

DEFENSEWEB TECHNOLOGIES, INC. June 2008- April 2009

System Administrator

Responsible for systems infrastructure which includes support, develop, and maintain all systems and applications. Performs daily hands-on administrative duties such as backups, upgrading, monitoring, troubleshooting hardware, software, and server/user issues. Responsible for planning, documenting, and managing the company’s critical IT related projects. In charge of research, configure, and support internal and/or external networks and web applications. Develop and maintain all systems, applications, security, and network configurations in a team environment. Troubleshoots, resolves and reports on network performance issues. Provide technical support and guidance to co-workers and customers. Provide on-call support during off hours on a rotational basis. . Responsible for implementing and supporting software’s including Veritas Backup Exec 11D, NT Backup, Symantec Anti-Virus EndPoint Protection, Windows Clustering, EMC Autostart Clustering (Database/Web servers), Trend-Micro Clients, Windows Active Directory, Windows Exchange 2003, and Microsoft Office 2007/2003. Configure and maintain WLAN/LAN Foundry Network ServerIronXL Ironware Load Balancer, Juniper Firewall Netscreen 208, HP Procurve Switches, Dell Powerconnect Switches, Dell Servers, Dell Workstations/Laptops, SuperMicro Servers, JetStor Arrays, and APC SmartUPS.

AMERICAN CAREER COLLEGE/WEST COAST UNIVERSITY Mar. 2006 – June 2008

IT Manager/System Administrator

Supporting all aspects in information technology in a 500+ node environment, including workstations, printers, servers, IP Phones, switches, and routers. Responsible for Active Directory Structure which includes creating new accounts, manage existing accounts, and create Group Policies for Corporate division and Student Division. Provide training and mentoring for 5 campus technicians. Help manage over 5 campus technicians across five locations. A key member of the company technology team in charge of R&D for technology related products to further company efficiency and the enhancement of customer service for our clients. Responsible for supporting WAN/LAN devices company wide which includes routers, firewalls, switches, hubs, and network traffic managing appliances. Performs daily hands-on administrative duties such as backups, upgrading, monitoring, troubleshooting hardware, software, and server/user issues. Responsible for planning, documenting, and managing the company’s critical IT related projects. Designed and implemented plan to migrate corporate and student networks to Windows 2003 Active Directory utilizing Citrix and Terminal Services, profiles, VBScript, and software distribution methods. Redesigned IP scheme and reconfigured Cisco routers to a Class A addressing with classless sub netting to allow network growth. Configure over 25 Cisco Switches and Cisco Routers for VLAN implementation. Responsible for emergency disaster recover including backup strategy across 5 locations. Help implement and maintain Corporate and Students Citrix Metaframe Environment. Perform hardware and software installations, upgrades, provide desktop and laptop support, provide troubleshooting for any network problems, and establish email and telephone extension/access for new and existing employees. Responsible for Corporate and Student’s email services which includes the implementation of Exchange Servers (Exchange 2003). Configured and implemented Windows Server Update Services Server (WSUS) to maintain a centralized location for Microsoft Updates to Workstations and Servers. Help maintain Corporate Inter-Tel Phone System which includes creating extensions, direct-dial numbers, and creating and resetting voicemail passwords. Responsible for implementing and supporting software’s including Veritas Backup Exec 10-11D, NT Backup, Symantec AntiVirus Corporate Edition, Symantec Antivirus for Exchange, Symantec Brightmail, LANguard Network Analyzer, LANDesk Management Suite v.7, NetOP Remote Control, ADP HR/Accounting Software, ADP PC Time Clock/eTimesheet, Intuit Track-IT, Microsoft Office 2007/2003/XP/97, Microsoft Visio 2003, eRequester, large assortment of medical vocational training software (ex: Medisoft, PPC, Thomson, etc..)

THOMSON GALE Jul. 2001 – Mar. 2006

IT Manager\Network Engineer

Develop and maintaining Technology Infrastructure for over 300 employees. Responsible for five levels 1 to level 3 technicians. Responsible for implementing drivers, software’s, and re-imaging over 300 Dell Laptops, workstations, and Macintosh Systems (G5, G4,G3). Provide technical assistance which includes PC, Server, and Macintosh, Network troubleshooting, installation of Multimedia Components (Graphics Cards, Audio Devices, and Scanning), installation and configuration of hardware such as motherboard, modem, hard drive, memory upgrades, and network cards. Maintaining and configuring VPN connection from San Diego to Michigan, Michigan to Belmont, Belmont to San Diego. Responsible for over 300 employees on any technical inquiries: including internet connection, email, phone, software’s, printers, and any workstation inquiries. Perform hardware and software installations and upgrades, provide desktop and laptop support, provide troubleshooting for any network problems, and establish email and telephone extension/access for new and existing employees. Responsible for over 30 servers running Windows 2003 Enterprise, Windows 2000 Advanced Server, and Windows NT. Maintain and configure all technology equipment’s including Toshiba, Epson, and HP Printers, Meridian PBX Phone System, Macintosh Laptops and Workstations, Promax Video Conferencing, Epson scanning and photo imaging. Maintain corporate backup and disaster recovery plans. Responsible for implementing and supporting software’s including Oracle, JD Edwards, McAfee 8.0, Office 2003 Suite, File Maker Pro, VNC, Remote Admin., Cute XP FTP, Lotus Notes, Epic Editor, End Note 8.0, ACD Digital Image, Photoshop 7, Acrobat, and Symantec Backup Exec. 10D.

ADVANCED CABLE SYSTEMS, INC. Nov. 1998 – Jul. 2001

System Support Manager/ Network Administrator

Responsible for ten level one and level two technicians to provide technical assistance for Toshiba, Dell, and Compaq Servers/Workstations clients. Responsible for troubleshooting over 500 schools regarding internet connection, server, and workstations inquiries. Provide technical assistance and customer service regard to service and technical inquiries regarding Spacenet VSAT Satellites. Configure and re-imaged over 100 Toshiba and Dell Servers and workstations. Responsible for implementing, configure, and maintaining Windows 2000 Server, Windows 2000 Exchange Server, Windows 2000 Professional, WinFax Server, Web Server, Gaunlet VPN Firewall, and Whatsup Gold monitoring software. Perform hardware and software installations and upgrade, provide desktop and laptop support, provide troubleshooting for any network problems, and establish email and telephone extension/access for new and existing employees. Develop and design troubleshooting guides and installation manuals for employees and field technicians. Provide them with step-by step advice and procedures to repair and troubleshoot proxy servers and workstations. Responsible for tracking incoming/outgoing calls and amount of time spent on each call. Provide technical marketing and writing documentation to promote company’s call center.

EDUCATION

COLUMBIA STATE UNIVERSITY, Pomona, California

Bachelor of Sciences in Computer Science, April 1998.

ORANGE COAST COLLEGE, Costa Mesa, California

Conexant Layout Level H Program, October 2000

COMPUTER ASSOCIATES INTERNATIONAL, INC. , Los Angeles, California

Unicenter Engineer Program, June 1998 (Certified)

COMPUTER LEARNING CENTERS, INC., Anaheim, California

Network Engineering and Management Program, June 1999 (Diploma)

UNIDIAL COMMUNICATIONS, Louisville, Kentucky

P.O.W.E.R Training, January 1999(Diploma)

• Frame Relay

• Cisco Routers

• ISDN

• T-1, DS-3

LIGHTYEAR COMMUNICATIONS, Santa Ana, California

Data Odyssey Training, September 1999(Diploma)

Gilat Satellite (SpaceNet), McLean, Virginia

VSAT Network Engineer Program, February 2000 (Certified)

• GE3

• GE4

• GSTAR4

ADDITIONAL BACKGROUND

Certified Unicenter Engineer, June 1998

• Unicenter TNG Agent Technology

• Unicenter TNG Enterprise Monitoring

A+ Certified, August 1999

• DOS

• Windows 3.2x, Windows 95, Windows 98

Microsoft Certified Professional + Internet, May 1999

Microsoft Certified Systems Engineer, May 1999

Certified Novell Administrator, Jan. 2000

• Netware 5.1

HARDWARE:

HP ProLiant/DELL Servers, HP SAN, Fibre Channel Controller, Cisco routers, Cisco PIX Firewalls, Cisco Switches, Allot NetEnforcer traffic management/analyzer, Coyote Equilizer hardware load balancer, Linksys DSL routers, HP/Sony Tape Drives, Linksys hubs, HP Print Serves, HP/DELL/IBM workstations, HP/Compaq Thinclient devices, HP LaserJet Printers, NEC IP phones/Digital phones, OCE Networked Copy machine, Xerox Phaser Printers, Sony/HP/Compaq/IBM Laptops, Wireless devices, Scanners, Fax Machines

PROTOCOLS:

TCP/IP, RIP, DNS, WINS, DHCP, NetBEUI, Ethernet, Fast Ethernet

NOS/OS:

Windows Server 2003 Ent Ed, Windows 2000 Server, Windows NT 4.0

Windows XP Pro, Windows 2000 Pro, Windows NT Workstation, Windows 98SE

VMware Linux flavor for virtualizing servers/workstations.

Volunteer at Orange County Asian and Pacific Islander Community Alliance

• Provide Company Technical Support

• Install and Configure hardware and software

• Responsible for any Network and Communications Problems

• Assist and translate language barriers for the Vietnamese Community

REFERENCE

Available upon request.

Contact this candidate