Customer Service Manager

Milena Alonso

**** **** ****** ***** * Brooklyn NY 11219

Phone: 718-***-**** Alt: 917-***-****

**********@*****.***

OBJECTIVE

• To obtain a position that will enable me to use my organizational skills, educational background, and ability to work well with people.

EDUCATION

• Lafayette High School, General Diploma

• Attended several seminars pertaining to Insurance and Customer service.

WORK EXPERIENCE

Dime Savings Bank Teller April 2011 – Aug. 2012

• Managed money and customer relations on a daily basis

• Greeted customer in a warm and friendly manner

• Account for all cash in accordance with banks policies and procedures

Sovereign Bank operations Manager March 2003 – March 2011

• Supervised tellers

• Trained new employees

• Managed money and customer relations on a daily basis

• Performed service on ATM machines; computers

• Answered inquiries pertaining to customer service

• Accounted for all cash in accordance with banks policies and procedures

Schwager Chiropractic receptionist /medical billing Sept. 2001 – Nov. 2002

• Performed credits and collections on unpaid insurance claims

• Called various insurance companies to verify customers eligibility

• Prepared medical records

• Made, confirmed, and cancelled appointments for patients.

United Stated Postal Service letter carrier Nov. 1998 – Sept. 2001

• Reported to work on time and in uniform in accordance with the Post Office

• Sorted and organized outgoing mail/magazines

• Delivered and picked up mail and packages

• Demonstrated a pleasant and enthusiastic demeanor at all times

Homemaker/Childcare provider Oct. 1991 – Nov. 1998

• Assisted daughter and son through early years

• Active parent volunteer for various school functions

• Provided childcare for neighbors and friends

Sue Blue inc. Manager for manufacturer Sept. 1982 – Oct. 1991

• Coordinated work schedule for all employees

• Managed and trained staff for specific duties

• Assisted in pricing of merchandise

• Responsible for payroll, shipping import/export, maintaining inventory

References will be furnished upon request

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