Customer Service Management

Nervin Sidhu

*** *.******* ***. **** CA *****

P: 209-***-**** E: *******@*.*******.***

OBJECTIVE

Seeking a position in the finance/investments field where my excellent analytical and technical skills can be utilized, while pursuing the CFA

designation.

EDUCATION

University of the Pacific, Stockton CA

BS, Business Administration: Finance May 2012

BS, Economics (Applied) May 2012

BA, Philosophy May 2012

Cumulative GPA: 3.33

Current CFA 2012 Level One Candidate

Relevant Coursework:

Microeconomics, Macroeconomics, Intermediate Microeconomics, Intermediate Macroeconomics, Money and Banking, Computer Applications in

Economics, Econometrics, Financial Accounting, Financial Management, Intermediate Financial Management, International Financial Management,

Financial Markets, Investments Analysis

HONORS

Omicron Delta Epsilon (Economics Honor Society); Phi Sigma Tau (Philosophy Honor Society)

EXPERIENCE

Student Investment Fund, Eberhardt School of Business Jan 2012- May 2012

Financial Sector Analyst

• Contribute to the success of $2.4M student-managed fund of 14 BS and MBA students

• Research sector and individual securities to identify investment opportunities; make recommendations affecting

13% of the fund in a deadline driven environment

• Write in-depth reports concerning sector outlook and investment opportunities using the Bloomberg Terminal and valuation techniques :

DDM, FCFF, CAPM and relative valuation

Library (University of the Pacific), Stockton, CA Fall of 2011-May 2012

Information Commons/ Media Studio Assistant

• Troubleshooting computers, print stations, scanners, and any other applicable equipment

• Help library patrons complete creative projects in the library's multimedia studio

• Trained in Mac multimedia software such as Final Cut and iMovie

Philosophy Department (University of the Pacific), Stockton, CA Fall of 2010-May 2012

Student Representative

• Achieved aprx 200% increase in Facebook likes to department page through updates on upcoming events and philosophical links to papers,

videos, and pictures

• Engage prospective students through initial email communication to establish personal link to the major and impact recruiting success for

the department

Lodi Stadium 12, Lodi, CA June 2008-Present

Customer Service Rep

• Has consistently kept a balanced register, as well as up-sold, which has helped the company’s profits.

• Ensured client satisfaction through efficient customer service at the concession stand, box office and a clean environment to enjoy their

movies

Central Video, Lodi, CA June 2006-Present

Cashier

• Manage this family business when other diversified businesses demand attention of owner

• Maintain accurate inventory by checking movies in and out

• Label new movies and put them on display shelves

• Provide excellent customer service as well as keep a balanced register

SKILLS

Computer: Bloomberg Terminal Certified (Equities Track),STATA, SPSS, Advanced Excel (Macros, Pivot Tables), Microsoft Office Word (60+

WPM), Expression Web, PowerPoint, Moderate Access, Outlook, SQL

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