Project Manager Quality Assurance
Resume:
LEO E. BRANDT
*********@*****.***
Experienced IT and Business Systems Manager, Competent Team Leader. Proven track record of successfully managing complex IT projects, building and managing technology teams, leading cross-functional teams, and delivering solutions for complex business initiatives. Respected people skills.
Experience and Skills Summary:
● IT Project Management ● IT Department Management ● SQL Reporting
● Business Analysis ● Team Building & Leadership ● Systems Implementation
● Account Management ● Cross Functional Leadership ● Systems QA Testing
RELEVANT EXPERIENCE
Reports Consultant – CRI Advantage, Inc. September 2009 – March 2010
• Created and updated custom pharmaceutical reports for St. Luke’s Regional Medical Center.
IT Project Manager/Workflow Manager - Workscape, Inc. June 2007 – June 2009
• Managed multiple IT system implementation projects and client relationships in the Outsourced Benefits Administration industry. Provided day-to-day management of project tasks, milestones, and deliverables, system and client issues, and project resource assignments.
• Maintained client relationship and satisfaction (contract values in the range of 1-3M each) through weekly project status reports, weekly client meetings, and timely communication. Worked closely with the Account Executives to address and resolve client concerns.
• Worked cooperatively with client and vendors to identify, understand, and resolve project bottlenecks and roadblocks. Provided Tier 2 backend support for issues that could not be resolved by Call Center.
• Developed custom SQL reports ranging from Age tier rated costs, COBRA participation, State participation census, call center billing, carrier premium billing, and various financial reports.
• Designed and approved test plans appropriate for the specifications detailed in the Business requirement documentation.
IT Manager/Systems Administrator – PIASC, Inc. April 2000 –November 2006
• Managed the Information Technology staff of 4 employees including business analyst, software developer, web developer and database administrator. Directed and performed daily operations support and maintenance of company information, data processing, corporate network, servers, and desktop computer systems.
• Managed and conducted the planning, analysis, design, and implementation of an in-house $1.5M Third Party Benefits Administration system.
• Oversaw disaster recovery and backup policy implementation and maintenance. Identified requirements, designed, created and maintained disaster recovery systems.
• Managed the scheduling of project resources and work tasks for project staff, product testers, training personnel, technical writers, and information technology personnel.
• Planned and performed application upgrade and enhancement testing, quality assurance, and upgrade validation. Scheduled, communicated, and coordinated system releases and upgrades.
• Consistently reduced or eliminated downtime through troubleshooting and timely repairs.
Consultant, IT Business Systems - Brandt Consulting May 1994 – April 2000
• Effectively completed project requiring move of 110 users to new office location, building servers, testing applications, verify connectivity and ensure all required systems were in place and functional within 30 days
• Worked closely with several department managers to understand and define individual department needs and requirements, scope of projects, and priorities for enhancements and upgrades.
• Managed the design, development, testing, and implementation of new software applications. Delivered maintenance and support of existing hardware and software applications.
• Oversaw daily support of servers, hardware, software, and email in addition to contributing expertise in decision making for future of technology use for several companies
Senior IT Auditor - Coopers and Lybrand July 1992 – May 1994
• Served as auditor-in-charge of audits in a project management capacity. Analyzed information, business processes and new systems. Assisted in the assessment and management of business and risk, made recommendations on improving internal controls and provided bottom-line oriented solutions
• Participated in special reviews and investigations including employee and vendor misconduct, fraud and bankruptcy. Wrote audit programs and reports and presented results to upper management
• Identified and evaluated risks during review and analysis of System Development Life Cycle (SDLC), including design, testing/QA, and implementation of systems and upgrades.
• Reviewed systems for adequate management controls, efficiency, and compliance with policies, regulations, and accounting principles. Made recommendations when necessary.
• Created flowcharts to document business systems and processes for IT audit reports.
• Conducted reviews of data centers, extranets, telecommunications, and intranets to assess controls and ensure accuracy and security under all conditions
CERTIFICATIONS
Microsoft Certified Systems Engineer (MCSE): Windows Server 2003 + Security
Microsoft Certified Systems Administrator
MCTS: Windows Server 2008 Active Directory Configuring
MCTS: Windows Server 2008 Applications Infrastructure Configuring
MCTS: Windows Server 2008 Network Infrastructure Configuring
CompTIA: Security +
Certified HIPAA Professional
EDUCATION
University of Southern California - 1991
Bachelor of Science, Business Administration with emphasis in Accounting.
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