Quality Executive

Jatish Jitendra Parab

email: ***********@*****.***

PERSONAL QUALITIES

Self motivated and Enthusiastic Diligent & Responsible

Customer Focused Honest & Straight Forward

Sincere

CAREER OBJECTIVE

I am a passionate and competitive individual who relishes challenge. At the same time, I love to interact with people and work in teams. I am looking for a job profile, which can provide me tremendous exposure by giving me an opportunity to work across functions. The diversity of people would help me to learn and grow as a person. I have the communication skills and the leadership potential with firm values.

WORK EXERIENCE

Vodafone Essar Limited, Mumbai from February 2005 to March 2011:

Managing Information System (MIS) Executive

(Quality Team) From February 2005 to March 2011

Achievements during the tenure of Hutch (Now Vodafone)

I have received Above Beound Call of Duty award for the year - 2007:

Job Responsibilities included:

• Handling Daily & Monthly reports for Quality team.

• Handling Call Center & Vodafone Stores report on Daily & monthly basis.

• Update daily CSAT for Internal Team & send mails for all Managers, Respective TL’s.

• Preparing Call Center, Back Office & Stores/Mini Stores Audits Sheet.

• Update of Monthly Quality Presentation.

• Over looking one DEO’s work.

• Handling NICE (system) application.

• Handling administrative work (Preparing bills/ vouchers etc).

• Handling WITNESS (system) application (Login Extn. Putting & Pasting calls on Witness)

• Sending Feedback & IVR CSAT reports on weekly basis

Reliance Infocomm Limited, Mumbai from December 2001 to December 2004:

Designation: Computer Operator

Responsibilities included –

• Handling Call Center report on Daily & monthly basis.

• Update of Monthly MIS Presentation.

• Handling administrative work (Preparing bills/ vouchers etc).

Seamless Connections, Mumbai from May 2012 to till dated:

Managing Information System (MIS) Senior Executive From May 2012 to Till Dated

Job Responsibilities included:

• Handling Daily & Monthly reports for Quality team.

• Handling Call Center & Vodafone Stores report on Daily & monthly basis.

• Update daily CSAT for Internal Team & send mails for all Managers, Respective TL’s.

• Preparing Call Center, Back Office & Stores/Mini Stores Audits Sheet.

• Update of Monthly Quality Presentation.

• Over looking Two DEO’s work.

• Handling administrative work (Preparing bills/ vouchers etc).

ACADEMIC BACKGROUND

Appearing B.Arts from Mumbai University

Passed H.S.C from Maharashtra State Govt. in 2000 – Pass Class

Passed S.S.C from Maharashtra State Govt. in 1998 – Pass Class

OTHER RELEVANT INFORMATION

Computer Course – MS-Word, MS-Excel, MS-PowerPoint & Access.

Conversant with Marathi, English & Hindi.

Other interests include dancing, playing cricket, traveling.

Contact this candidate