Customer Service Sales

Clemon Shelton

***** *** ****** ** *******, California United States 92336

Tel: 909-***-**** Email: **********@*****.***

OBJECTIVE

Seeking a position where my customer service will be utilized and where I will be able to assist in the daily functioning of a company’s overall success.

WORK EXPERIENCE

Google Cooperation

340 Main Street

Los Angeles, CA 902910 3/2008 - 02/2012

Desk Clerk • Entered data for Cliental Notes • schedule appointment Call-Backs • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints • Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction

Starwood Vacations

San Bernardino, California United States 1/2009 - 09/2009 Secretary Cross-trained and provided back-up for other customer service representatives when needed. • Interacted with customers to follow-up on shipping statuses and expedited orders. Resolved product issues and shared benefits of new technology.

• Developed highly empathetic client relationships and earned reputation for exceeding sales goals. • Communicated all merchandise needs or issues to appropriate supervisors. • Regularly sought opportunities to up sell and add on additional merchandise

EDUCATION

USC Los Angeles, California Bachelors in Business

Minor in Communications

San Bernardino Valley College San Bernardino, California United States Associates in Business

SKILLS

Work well without supervision • Ability to prioritize and remain focused on the essence of an issue • Conflict resolution • Strong organizational skills • Creative problem solver • Listening skills • Excellent communication skills • MS Windows proficient • Problem solver • Fast learner • Courteous demeanor • Strong client relations • Energetic work attitude • Training development • Cash management • Type [40] WPM • Multi-Task Management • Computer proficiency • Store maintenance • Inventory control • Telephone inquiries • Customer service • Credit card processing • Telecommunication skills • Multi-line phone usage • Adaptability • Excellent with customer support services • Skilled at learning new concepts quickly while working well under pressure • Organizational Skills • Java Networking Skills • Adobe Photo Shop

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