Manager Customer Service
Resume:
Anitra Purnell
***** ******** **. ******* *******, IL 60411
Home: 708-***-**** Cell: 708-***-****
*************@*****.***
Profile
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Education
South Suburban College — South Holland, IL
Relevant Courses:
English 101, 102
Anatomy and Physiology I,II
Math 110,112,118
Psychology 101, 102
Biology 115
Medical Terminology
Child Development
Computer Information Systems
Keyboarding
Key Skills
Office Skills: Office Managemen
Records Management
Database Administration
Fax, Type , Copy, Proof Read
Event Management
Calendaring
Front-Desk Reception
Admin support
Travel Coordination
Computer Skills:
MS Word
MS Templates
MS Office
MS Outlook
MS Access
MS Project
Internet
Search Engines
Windows
Experience
Chicago Maroon News Paper — Chicago, IL Assistant Business Manager, 2008 to 2009
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the business manager. Coordinated classified and advertisement ads to be placed in news paper, maintained database and ensured customer satisfaction. Proof Read all ads before publication.
Highlights:
Communicated effectively with advertisers to ensure proper ad placements. Prepared welcome packages for new advertisers. Established strong relationships to gain support and effectively achieve results.
Helped coordinate dozens of ads to advertise at vendors request.
Entrusted to manage office in the supervisor’s absence, provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
Co-developed comprehensive, billing and budgeting techniques to ensure proper monthly balance.
Responsible for the planning and purchasing of new equipment.
Harrah’s Casino Joliet (Union Station Buffet) Waitress/Hostess, 2007 to 2008
Waited on tables in an accurate and timely manner to ensure good customer service, Kept work area clean and sanitized at all times, resolved any problems regarding restaurant or customers complaints. Punched in and out in a timely manner.
Highlights:
•Sat guest in seating of their preferences smoking or non-smoking to promote customer satisfaction.
•Checked for guest ID’s and membership cards to provide them with appropriate menus.
•Ordered guest drinks and sodas of their choice from the bar area and collected payment.
•Made sure guest was comfortable by communicating and ensuring customer satisfaction.
•Acted as a manager in the absent of supervisors and trained over fifteen employees.
Go in Realty –Crestwood, IL Front desk Receptionist 2005 to 2007
Handled multi-line switchboard, distributed mail and faxes electronically, typed memos, issued employee checks, administered other duties assigned by upper management.
Highlights:
•Shipped and received all mail and packages through USPS, UPS, and FED-EX.
•Scheduled flight arrangements, set up employee meetings, arranged client and agents meetings.
•Accepted employee time cards, badges, and vacation requests issued employee pay checks.
•Handled petty cash drawer to order supplies and food for office.
•Met and greeted clients at door and led them to appropriate destination.
Hooter’s Restaurant – Oak Lawn, IL Waitress/Hostess 2003 to 2005
Sold company merchandise to meet monthly quota, took menu orders by phone, balanced cash drawer, ensured guest had proper identification when ordering alcohol, entertained guest by singing, talking and clapping.
Highlights:
•Sat guest in desired seating areas and provided them with a menu and took orders in a timely manner and with accuracy.
•Handled large amounts of cash and credit card slips to be turned in at the end of the night.
•Checked on guest periodically to ensure a pleasant and comfortable stay while in restaurant.
•Waited on tables with groups of over twenty guests while promoting company’s merchandise.
Drury Lane Theater – Evergreen Park, IL Office Assistant 1999 to 2002
Sold dinner and show subscriptions by phone and ticket booth, administered administrative duties such as typing memos, faxing information, billing, copying ad filing.
Highlights:
•Sat guest in assigned seating in theater and made sure tickets matched seating.
•Answered calls on a busy switchboard phone line.
•Made sure theater, banquet, and bathrooms had its necessary essentials during production night.
•Printed show tickets and distributed them out on production night.
•Balanced cash drawer every day at closing of the office.
References: Available Upon Request
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