Jeffery T. Keighley

*** ***** ***.**********, ** 48040

810-***-**** home

810-***-**** cell

e-mail auzm96@r.postjobfree.com

Professional Summary:

Over 19 years of proven professional experience in various capacities within the Information Technology field. Talented and accomplished Information Technology Manager with extensive background directing Information Technology and Software Engineering operations. Proven ability to recruit and lead effective teams, oversee multi-million dollar projects, and direct mission-critical application development and integration. Adept at supervising global programs and implementations. Expertise in managing

distributed development projects, delivering presentations and reports, and building effective partnerships. Excellent communication, analysis, and problem solving skills.

SPECIFIC EXPERIENCE:

7/07 to 12/08

Technicolor a division of Thomson

Midwest Director of Information Technology Operations

Responsible for Midwest United States. Manager for staff of 20 responsible for PC break fix and server management for over 8,000 users. Responsible for over 10 contract resources that cover 24 x 7 operations. Managed IT budget as well as day-to-day operations. IT Project Manager responsible for Infrastructure costs and support for the Michigan Automation Project. This was a 7.5 million dollar budget. Responsibilities included installing two new Cisco Core switches as well as 15 individual switches and totally upgraded our entire LAN. Utilized Microsoft Visio, PowerPoint, and Project to provide reporting to Upper Management. Utilized Websphere to hold project meetings and web conferences. Developed and implemented back up scheme for Michigan and Tennessee. Responsible for Sarbanes-Oxley Act and ensuring compliancy. Supported plant environment, which included pick to light for tracking inventory. Project Manager responsible for the opening of our new Electronic Arts facility in Redford, Michigan. This was a 100,000 square foot facility responsible for distribution and shipping of EA products. Responsible for installation and support of all PC, wireless, telecommunication, and infrastructure requirements for the facility. This was a 12-month project. After completion, responsible for dismantling the facility. Managed several vendor contracts such as AT & T, Sprint, Lowry, Dell, and Cannon. Conducted annual staff evaluations and developed high performing staff. Project Manager for implementation of Metro Ethernet Network for connectivity between all Michigan sites. Served as Midwest IT recruiter to acquire top contract talent to accommodate the busy season and assist with project completion.

5/05 to 07/07

Henkel Surface Technologies

Regional Service Center Manager

Manager for staff of 20 responsible for desktop and server support for over 3,000 users and 14 facilities across the United States. Process improvement coordinator responsible for working with business units to develop IT support structure and recommendations for service improvement. National project manager for centralized printing project. Henkel partnered with RICOH to establish centralized printing. Worked directly with business leaders including CIO, CFO, and Vice Presidents to determine printer usage and budget requirements. We were able to obtain a 10 to 1 printer ratio and eliminate 95 % of local printers across North America. Utilized Microsoft Project, Visio, and PowerPoint for tracking and providing visual aids and project presentations to Upper Management. Cost savings of approximately 500K per year for North America. Managed our break-fix vendor contract with T-Systems. Responsible for 1.5 million dollar IT Budget. Held annual merit and bonus reviews with staff and was responsible for amounts given. Coordinated peregrine help desk rollout across Central United States. Lead several key projects that included rolling out Active Directory, SAP, SAP CRM, Lotus Notes R6, and Windows XP to our Technologies and Adhesives business. This included overall management of the project teams, traveling to facilities across the US, Canada, and Puerto Rico to manage the end user testing and the go live rollout. Manage the post implementation process to provide customer support. Managed service level agreements for our customers. Developed end of life Server and PC plan and coordinated replacements throughout the Central Region across North America. Managed PBX upgrade with Nortel for over 850 users. Developed customer service and satisfaction scorecards. Created service level matrix to track CNS and Service Provider performance. Served as single point of contact for problem escalation for the Central Region in North America. Developed Project Management training course and material for all CNS staff. Perform Management Competency Assessment for all CNS staff as well as determine salary increases and promotion possibilities. Developed measurable performance and target dialog goals and objectives.

05/98 to 05/05

Bank One

Vice President Support Team Campus Manager National Desktop Services

Manager staff of 15 in charge of desktop and server support for 4,000 users. Project Manager for SWITCH upgrading 4,000 users from Windows 95 to Windows 98 and Windows 2000 throughout Michigan. Project Manager for implementation of 4,000 users in the migration from Novell 4.11 to Novell 5.11. Utilized multiple technologies to accomplish standardization. Coordinated all necessary software upgrades to our customers. Call Center Manager for Retail Banking Center responsible for 300 agents. Served as the Microsoft Access Developer for our entire department. Client Services Manger in charge of customer satisfaction for Michigan. Responsibilities included: Defining requirements and timelines for implementation project. Provided project plan to each line of business for implementation schedule and deployment. Disaster recovery coordinator for Michigan responsible for backup and recovery using ArcServe. Michigan Project Manager responsible for software testing and project rollout to the user community as projects arise. Responsible for vendor contracts for the state of Michigan. Responsible for supervising Bank One's contract staff. Responsible for maintaining and upholding our agreed service level agreements with the business. Served as first point of contact for customer escalations.

08/07 to 05/98

Ciber Inc., Dearborn, Michigan

Systems Analyst/Team Lead

On assignment with First Chicago NBD Bank. Year 2000 Project Manager Novell 4.11 Network Administrator and primary support for the Year 2000 group. Responsible for the day-to-day computer operations for 500 users. Setup Novell 4.11 and Windows NT 4.0 servers for Year 2000 compliance testing.

08/95 to 08/97

On assignment with First Chicago NBD bank. Project Manager for the Global Cash Management Help Desk. Provided customer support for 2,500 users. Responsible for nation-wide software installation and troubleshooting for Commercial Banking Software. Created user documentation for Commercial Banking Software that was published and distributed globally.

08/88 to 08/95

On assignment with Ford Motor Company. Desktop Manager responsible for coordinating installation and configuration for local area networks, as well as software and hardware support for over 5,000 users.

EDUCATION:

Almeda University

Bachelor of Business Administration in Management

Microsoft Certified Professional

Certified Novell Administrator

Six Sigma Basic Training class

Project Management Certification

TECHNICAL PRORICIECIES

Platforms: Unix (Solaris, HP_UX), Windows 9x/NT/200/XP/Vista, Linux

(Red Hat,Yellow Dog), SUN SPAC, Mac OS, VM/3230, O22 Warp, AS400, .NET

Networking: TCP/IP, Novell, DECNET, Banyan, ISO/OSI, IPX, SPX, SNA, SMS/SQL, Ethernet, Token Ring, FDDI, VPN, SSH, Secure ID, PGP, PKI, HIPPA, CFR-11.

Languages: Unix, Shell Scripting, C, HTML, Java, Java Script, PHP.

Tools: LAN Manager, ISS Real Secure, Checkpoint Firewall, Norton Firewall, and Ghost, McAfee/Norton Virus Protection Utilities, HP OpenView, Network Flight Recorder, IPM Tivoli, Remedy, Peregrine, EM7, SAP, SAP CRM, Lotus Notes, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Visio, Outlook), FrontPage

REFERENCES: Provided upon request

Contact this candidate