Customer Service Manager

SHATHA ABDUL RAZAQ

**** ***** ****** *******, ** V5J 1Y9

604-***-**** *************@*****.**

OBJECTIVE

Seeking a position as a Pharmacist within an organization that is committed to upholding the highest standards of quality patient care and fosters a friendly and cooperative work environment

Highlights of Qualifications:

• Sixteen year experience working as a pharmacist

• Strong customer service abilities, patient and empathetic listener

• Familiarity with laws governing OTC drugs, pharmacy products

• Extensive knowledge of drugs, drugs dosing, side effects, indications, contraindications and proper administration

• Deep knowledge of Provincial and federal laws regarding regulation of pharmacy practices

• Excellent Interpersonal Skills and work Ethic

• Strong Knowledge in Ms word, excel, email and internet

• Fluent in English, Kurdish and Arabic

Work Experience:

Pharmacy Technician 2008 - 2010

Extra Foods Pharmacy

• Filling, labeling and packaging prescription

• Blister baking and compounding

• Knowledge of Kroll software and inventory

Pharmacy Technician 2007- 2008

Bonsor Pharmacy

• Filling, labeling and packaging prescription

• Familiar with inventory and sales management

• Compounding

Pharmacy Technician 2007 - 2007

Pharmax Pharmacy

• Compounding

• Package and label pharmaceutical products, maintain prescription records and inventories of medications and Pharmaceutical products.

Sales & Marketing Manager 1995 - 2005

Shatha Pharmacy

• Ensured policies and procedures to be followed by pharmacy personnel, which are in accordance with pharmacy law, acceptable pharmacy practice and professional standards.

• implemented a system of communication and documentation of information to provide consistency of care

• Followed the prescription processes and procedures used by the pharmacy are designed to minimize errors, protect the public and adhere to the Standards of Practice.

• Recruited, hired and developed pharmaceutical sales professionals

• Filling and dispensing medication.

Pharmacy Manager 1986-1995

Sulymania General Hospital

• Developed, directed, maintained, and evaluates pharmaceutical services

• Managed the departmental and legal requirements of pharmacy practice

• Updated policies and procedures

• Managed Inventory and placed orders accordingly

Education:

Licensed Pharmacist in BC 2010

Bachelor of Pharmacy in Iraq 1985

Baghdad Iraq

References Available Upon Request

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