Jennifer B. Rhyne

**** ********** ***., ********, ** 28054 ▪ 704-***-**** (h) ▪ 704-***-**** (m)

S U M M A R Y

A seasoned business professional with exceptional experience in customer service. Self-motivated, multi-tasker, which offers a successful track record in meeting goals, targeting new opportunities, and expanding customer base. Strong interpersonal skills with the ability to communicate with all types of people and organizations. Knowledgeable in current computer applications.

P R O F E S S I O N A L E X P E R I E N C E

Baker & Taylor, Inc. Oct 2001 – Present

Charlotte, NC

Senior Pricing Analyst

• Responsible for generating reports concerning customer and or company data, and reporting to management with analyzed results

• Review, edit and finalize documents in response to sealed bid requests and requests for proposals

• Evaluate sales, gross margin, and pricing techniques to determine company profitability

• Create and edit various types of sales reports using FOCUS programming and Oracle’s Discoverer

• Train new department personnel

• Continuous direct contact and interaction with external customers to provide assistance with pricing and contract questions and/or problems

Baker & Taylor, Inc. Oct 97 – Oct 2001

Charlotte, NC

Pricing Services Representative

• Compile information for sales representatives, managers, and directors for competitive studies

• Prepare documents in response to sealed bid requests and requests for proposals

• Analyze sales and gross margin percentages to determine account profitability

Baker & Taylor, Inc. Dec 96 – Oct 97

Charlotte, NC

Assistant Pricing Services Representative

• Reviewed and monitored customer accounts to ensure profitability

• Updated terms of sale as negotiated to achieve higher sales volume

(tiered discount structures)

• Assisted in the calculation and administration of a very detailed sales compensation plan for over 50 sales representatives and managers

• Assisted in the creation and production of various sales reports for field sales representatives and managers

E D U C A T I O N

University of NC at Charlotte January 1994 - May 1997

Charlotte, NC

Bachelor of Science in Business Administration

Double Major in Marketing and Management

C O M P U T E R S K I L L S

Lotus * Access * Excel * Microsoft Word * FOCUS * Windows * Oracle's Discoverer

References Available Upon Request

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