Manager Customer Service

Jeffrey Merricks

Sacramento CA ***********@*****.***

Residence: 916-***-**** Cellular: 916-***-****

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Professional Experience

Hilton Garden Inn, Sacramento /South Natomas CA 2007-2010

Controller

Maintain all financial, personnel and legal records including payroll, accounts payable, accounts receivable, G/L maintenance, daily record keeping and income audit functions. I am very familiar with ADP on line payroll processing, and proficient with Microsoft Excel, Word, and outlook.

Establish Accounting Procedures compile federal & state taxes.

Prepare daily revenue report and submit to the corporate office each day. Distribute weekly and month end reports.

Hilton Sacramento CA / Arden Way 2006-2007

Night Manager

As Night Manager I was responsible for the entire hotel, food & beverage security and concierges in the absence of the GM during the evening time. Maintain Hilton brand standards.

Overseeing special events, hands on customer service adding confidence by personally responding to and resolving complaints

Overseeing the health & safety & security of our guest and colleagues.

Embassy Suites, Temecula Wine Country

HR Manager/Payroll Administrator

2003-2006

• Recruit and screens applicants, maintain employee files and conducted employee orientation and training. Responsible for employee benefits medical, dental and vision.

• Monitor worker’s compensation costs handle all employee reviews

• Complied with all company policies and procedures, local, State and federal laws and regulations that pertains to employment practices.

• Process payroll for 90 employees.

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Courtyard by Marriott Riverside CA,

General Manager

2002-2003

• Responsible for the entire operating of a 162 room property

• And sales force efforts, coordinate staff activities work along side

• With home office with annual budgets.

• Complete understanding on company policy and procedures

• Safety security and emergency procedures...

Flamingo Hilton Hotel & Casino Las Vegas NV

Accounts Receivable Department/Credit Manager

2001-2002

• Responsible for balancing and posting all credit cards charges.

• Issuing refunds and credits to company and guest credit cards after checkout.

• Handle guest disputes and process charge backs. Review billing for banquets

• Weddings and corporate accounts before sending invoices out.

• Approve credit applications, bank reconciliation using people soft accounting program.

La Quninta Inn & Suites Ventura CA

Assistant General Manager

1999-2001

• Work with General Manager with sale efforts,

• Knowledge of California labor and wage per hour laws.

• Oversee hotel with the absence of General Manager.

• Personally responding to and resolving guest complaints.

Taki Sun Corporation La Palma CA Taiwan China

General Manager 1993-1999

• General Manager with operations of a full service 125 room Days Inn Hotel

• Property in Thousand Oaks CA. And a full service 288 room hotel property with 2 restaurants and a nightclub. Formally the Hyatt Edgewater Hotel in

• Long Beach CA.

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