Customer Service High School
Resume:
KWAME NSIAH.
CHICAGO, IL 60640,
********@*****.***
OBJECTIVE
Results driven customer service professional seeking a position in a team environment, and can work under pressure while providing excellent service.
Education and Training
Accra High School. Accra Ghana, General Studies, 07/1984
High school Diploma.
Ghanaian Military. Accra Ghana,
Sergeant 2000-2004
P.T.C Security Academy. Chicago, Illinois.
40 Hour Certificate and P.E.R.C Card 01/2012
And F.O.I.D.
Relevant Experience.
Language Skills: English and Twi.
Technical Skills: Microsoft Applications and Networking.
Professional Skills
Communication Customer Service Skills
Consistently maintain a positive attitude and enjoy helping others.
Articulate and very effective working with people of different background and temperaments.
Cooperatively work with others to produce and deliver required work.
Accurately record, remember and verbally communicate detailed information.
Resourceful; skilled in analyzing and solving problems.
Outstanding research, as well as written and oral communications skills.
Organization and Time Management
Strong skills in time management, prioritizing task, and meeting deadlines.
A problem solver who quickly grasp complex situations and turns them into manageable tasks.
Produce quality work even when under extreme pressure and deadlines.
Proven ability to understand and follow instructions to successful conclusions.
Collaborate in teams to produce quality work.
Professional Work Experience
Northshore University Health systems. Evanston, IL
Environmental sernvices Technicia. 07- Present.
Demonstrated skillful communication and negotiation skills.
Maintained high standard of excellence.
Operates a variety of manual, battery, and electrical housekeeping equipment (such as Vacuum Cleaners, Burnishers, Extractors,Scrubbers, Washers, Dryers, Carts, Trash Sterilizers, Compactors) to perform cleaning operations throughout the facility.
Handles chemicals and materials associated with cleaning (such as but not limited to soaps,solvents, waxes, stripping solutions, window and surface cleaners).
Removes, transports and disposes of regular, biohazard, sharps, chemotherapy, and other waste products within and throughout the healthcare environment from origination point to disposal location.
Knowledgeable in all phases of Environmental Services Department.
Vanguard Car Rental. Chicago, IL
Service Agent. 08/05 to 09/07.
Cleans vehicle exterior by hand brush or by operating washing equipment.
May assist with local automobile deliveries.
Verify appropriate stickers are attached to the vehicle.
Determine need for and add windshield fluid, gas, oil, water and anti freeze.
Vacuum, shampoo, add air freshener and clean vehicle interior.
Perform all responsibilities with a focus on the needs of the customers and with accordance of all the quality standards in place.
St. Lukes Presbyterian Hospital. Chicago, IL
Patient Transporter. 06/01 to 07/05.
Secured assignments from the transport dispatcher.
Responsibly handles, cleans, maintains transport equipment.
Ensures all oxygen tanks are properly handled.
Actively participates in department wide continous quality improvement programs.
Transports patients to/from from specified units.
Follows a regimen of professional growth i.e attending meetings, conferences, courses.
Therapeutically interacts with each person/age knowledgeable of their various departmental needs.
References available upon request.
Contact this candidate