Customer Service Manager

Anna Link

***** ***** ******** **. • Leander, TX 78641

Cell 512-***-****

**********@*****.***

PROFESSIONAL PROFILE

Task-focused, detail-oriented professional with highly refined abilities to manage time and duties in an efficient manner and complete projects well within established deadlines. Manages strong working relationships and works cooperatively with others.

APPLICABLE SKILLS

Well organized and resourceful, able to accomplish multiple tasks and prioritize responsibilities. Analytical skills necessary to interpret and apply knowledge. Attention to detail needed to review and correct errors and maintain high levels of accuracy. Skilled problem solver, able to assess the situation and identify solutions. Diverse experience and productive in team environments.

SUMMARY OF QUALIFICATIONS

Medical Billing • Medical Coding • Payment Posting •ICD-9-CM • HCPCS • CPT • Introduction to ICD-10-CM • Scheduling • Insurance Verification • Co-Payments and Deductibles • Medical Terminology • Anatomy & Physiology • HIPAA Compliance • Government Payers • Medicare • Medicaid • TRI-Care • Third- Party Payers • CMS 1500 • CMS 1450 (UB-04) • EOB’s • MEDISOFT • Insurance Claim Processing • Insurance Billing Procedures • MS Word/Office • Medical Office Procedures • Computer Skills • Data Entry • Type 35wpm • 10-Key Skills.

EDUCATION

Ultimate Medical Academy, Tampa, FL

Medical Billing and Coding, 2011 (GPA 3.1)

Experience includes: medical terminology, anatomy and physiology, disease processes, surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word processing, medical practice management systems, and life skills for success.

CERTIFICATIONS

Working towards National CPC-A Certification, Expected 12/2012

PROFESSIONAL WORK HISTORY

02-2012 – 10-2012 Amazing Relief Chiropractic, 2000 Sam Bass Rd. #106B, Round Rock,TX

Office Manager/Chiropractic Assistant – Checking patients in and out, scheduling appointment, putting patients on therapies, verifying insurance, billing and other office duties. 512-***-****

08-201*-**-**** Texaco – 18638 FM 1431, Jonestown, TX 512-***-****

Cashier - Responsible for maintaing outstanding customer service as per Company standers, processing sales quickly, accurately and efficiently, cash register operations and safeguarding company assets.

07-200*-*-**** O.B. Ramsey – 21509 Cherry Hollow Dr., Leander, TX 512-***-****

Data Entry - Data entry and information entering data into a computer, operate a variety of office machines, and perform other clerical or administrative duties.

03-200*-**-**** New Hope Manor- 1623 W. New Hope Dr., Cedar Park, TX 512-***-****

CNA-NA8411106

1995-2005 Wal-Mart – 201 Walton Way, Cedar Park, TX 512-***-****

Claims Manager, General Merchandise and Grocery Receiving, UPC Office, Department Manager, Cash Office Associate, Customer Service Manager and Cashier

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