Support Customer

Experience

Cannon IV, Inc.

Indianapolis, IN

Dec 1997–Present

Network Support Associate /Color Specialist

Prepare and support internal computer hardware, support network user accounts, maintain network backup strategies, color management customer support (includes color profiling for Onyx Rip Software), online e-commerce customer support, new systems development and testing, clerical duties, order and printer service request handling, various design work: advertising one-sheets, e-commerce web site UI design and promotional material.

Gannett, Inc. Regional Toning Center

Indianapolis, IN

May 2008–Aug 2008

Photograph Toner

Correct color toning to prepare photographs for printing on different media.

CompUSA

Indianapolis, IN

Dec 1996–Dec 1997

Head Cashier

Balanced safe and registers, credit card charge backs, customer support desk, corporate account support, clerical duties and backup cashier.

Media Play North

Indianapolis, IN

Mar 1996–Dec 1996

Cash Office Administrator

Managed safe and registers, customer support desk, cash wrap displays, employee scheduling, clerical duties and backup cashier.

Network Parts Co.

Kokomo, IN

Aug 1993–Feb 1996

Associate

Took phone orders, picked and packaged product, delivery, core pickup/sort, accounts receivables and clerical duties.

Education

Ivy Tech Community College of Indianapolis

Fall 2002–Spring 2008

Associate of Applied Science in Visual Communications

Studied principles and fundamentals of design, art history, typography, illustration, photography, business practices, designing with teams and portfolio preparation.

Indiana University Kokomo

Fall 1993–Spring 1994

General Studies

Studied advanced algebra, pre-calculus, sociology, English literature and speech making.

Software and Training

Microsoft Windows 3.1–Windows 7

Mac OS X 10.4–10.6

Adobe Photoshop 4.5–CS3

Illustrator 10–CS3

In Design CS–CS3

Microsoft Office 2000–2010

Microsoft Office for Mac 2004

ONYX Rip Software 6.5–X10 (Professional training by Gretag-Macbeth in color profiling and workflow management.)

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