Customer Service Sales

Kristy (Burns) Gupte

*** * ***** **** *** ***, Sunnyvale, Ca 94085 • 906-***-**** • ********@*****.***

Ad Operations Specialist

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Profile

Hard working, with a drive for excellence and a passion for customer service. Proven ability to quickly and thoroughly resolve advertiser/customer issues. Team player, able to work well independently. Strengths include organization, attention to detail, efficiency and productivity.

After college I worked for Genpact at Google in Ann Arbor, MI. This was my first initiation into the heart of digital media advertising. I have come to really enjoy the work of online advertising specifically in managing and supporting ad campaigns.

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Education

Northern Michigan University - Marquette, MI

Bachelor of Science - Criminal Justice with Psychology Minor, 2010

Notable Courses:

• Social Problems

• Sociology

• Psychology as a Natural Science

• Causes & Control Of Aggression

• Web Site Construction

• Professional Development & Assessment

• Liability Law

• Intro To Law

• Physiological Psychology

• Abnormal Psychology

• Black & White Photography

Certifications

Google Certified Partner - In Progress

• Google Advertising Fundamentals Exam - 91%

• Search Advertising Advanced Exam - 87%

• Display Advertising Advanced Exam - 85%

• Reporting & Analysis Advanced Exam - Not Yet Completed

Microsoft adCenter Certification - In Progress

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Skills

Technical Skills

• Google Apps, Office Suite, Acrobat Professional, Photoshop, Google Adwords Internal Systems, WordPress, Email Clients, File Management, Data input, Facebook and Twitter Account Management

Customer Service

• Staff/Customer rapport, hands on experience with Adwords Advertiser LMM, Excellent interpersonal skills, LAST: Listen, Apologize, Satisfy, and Thank, Ability to maintain records and documentation, Organization and follow-through skills

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Work Experience

March 2011 - August 2011

Genpact @ Google, Ann Arbor, MI

Ad Operations Associate

• Work mainly with lower mass market advertisers

• Some exposure to higher advertiser accounts

• Quickly identify and resolve advertiser concerns via phone and email

• Fast-paced work-flow process using internal tools

• Collaborate with specialist teams daily

September 2010 - March 2011

Target Stores, Ypsilanti, MI

Cashier, Price Accuracy, and Consumables Team Member

• working one on one with guests to process sales quickly, accurately and efficiently

• cash register operations and safeguarding company assets

• Stocking shelves and removing defective material from sales floor

• Pricing items and working one on one with vendors

September 2002 - December 2009

Sharon’s Evergreens, Manistique, MI

Various Positions - Seasonal

• Positions ranged from weighing and loading bails of evergreen brush to supply chain management

• Working one on one with the customer

• Cashier handling large amounts of cash

• Completing nightly inventory reports

May 2009 - August 2009

Wal-mart Stores, Inc., Houghton, MI

Cashier

• Maintaining customer service while processing sales quickly, accurately and efficiently

• cash register operations and safeguarding company assets.

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Activities

2000-2002

Boy Scouts of America, Assistant Scout Leader

• Volunteered to help teach and lead scouting troops. Prepared activities, supplied refreshments, supervised children, and helped obtain merit badges

1992-2000

Girl Scouts of the U.S.

• Junior Status - Volunteered and engaged in many community rebuilding projects, highway clean-up, and leadership workshops.

References: Available upon request.

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