Customer Service Representative
Resume:
MEGAN ALEXANDER
**** * ****** ****** ** Apt *** Carrollton, TX 75007
************@*****.***
PROFESSIONAL EXPERIENCE
Main Event Entertainment – Lewisville, TX 09/2010 to Present
Event Sales Coordinator
Communication with guests, management, and operations
Book Corporate, Group, Birthday, Team Buildings, Lock-ins, and other special events
Assist with fund raising coordination
Ongoing guest communication via mail, phone and email
Conduct Site Visits and Tours
Gaylord Texan Resort – Grapevine, TX 04/2006 to 7/2010
Group Housing Coordinator
Primary contact for the client during the pre and post conference event with respect to housing.
Coordinated group reservation activities including group bookings, room blocks and rate implementations.
Implemented appropriate scheduled deadlines for group cut-off, adjustments to room blocks, billing deadlines and other contractual requirements for events up to 4,500+ room nights.
Coordinated up to 50 groups at times, in one month.
Designed a STAR (employee) Group Housing Newsletter to improve moral and to recognize extraordinary service given to clients and other stars.
Implemented a cost effective STAR recognition program.
Designed communication pieces for the front desk and guest service areas.
AT&T – Richardson, TX 02/2004 to 03/2006
Customer Service Representative
Customer service representative in a call center environment.
Handled 50 to 100 calls a day specializing in sales, retention, billing, and also repair.
Increased employee knowledge in the development and implementation of a customer retention and incentive program.
Top Revenue Earner for the 4th quarter 2006
Target Stores – Mesquite, TX 09/2002 to10/2003
Guest Service Team Leader (GSTL)
Managed and trained a team of 35+.
Completed opening and closing procedures, including bank deposits of $100,000.
Proficient in and trained employees on the POS system.
In addition to managing the Front Lane area of the store, also managed the Guest Service area, and the Food Avenue area.
Responsible for maintaining the appearance of the Front Lanes. including meeting the deadlines and the accuracy of planograms.
BLOCKBUSTER VIDEO, INC. – Ennis, TX 09/1998 to 09/2002
Assistant Store Manager
Managed a team of 15+.
Responsible for weekly work schedules, bank deposits, and hiring.
Trained new employees in customer-service processes and company policies.
Handled escalated customer service issues on a daily basis.
Skills and Achievements
Proficient in hotel operation systems such as LMS, Daylight, and Passkey.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®).
Certified as Gaylord STAR Trainer
Star of the Month October 2006, Home Town Hero June 2008.
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