Customer Service Office

BANESSA C. VIDELA

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**** *. ******** ** • Silver Spring MD 20903 • 240-***-**** • ********@*****.***

OBJECTIVE: Detailed, results oriented individual seeking a position with a dynamic organization.

HIGHLIGHTS OF QUALIFICATIONS

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o Over 6 years Administrative and Office Support experience.

o Over 6 years Customer Service experience; committed to superior customer service.

o Exceptional professional phone manner and office etiquette.

o Ability to step outside of the job description to wear many hats.

o Excellent project management; easily adaptable to changing priorities.

o Fluent in English and Spanish.

KEY STRENGTHS

Quick learner, work well independently or with a team, able to prioritize and manage multiple tasks simultaneously, confident and poised in interactions with individuals at all levels, possess a strong work ethic, extremely productive in high volume and high stress environments, ambitious self starter who produces quality work.

WORK EXPERIENCE

OFFICE ASSISTANT PRIVATE STORAGE 02/2005– PRESENT

• In-depth client interaction; assisted customers with questions and quotes.

• Processed lease agreements pertaining to their storage unit.

• Received deliveries and managed mail services

• Conducted callback auction calls; payment reminder calls

• Processed payments; scanned checks

• Conducted end of day duties

• Developed a working knowledge of products and services to assist with customers needs

OFFICE CLERK (Part Time) STERLING AND BURKE 10/2006 – 05/2008

• Generated and processed current and past due invoices.

• Generated and typed letters, proposals & memos.

• Maintained excellent relationships with Vendors, Staff and Customers.

• Scheduled and confirmed all client appointments.

• Ensured all custom orders were entered accurately and contained required information

• Accepted payments; filed receipts

• Worked on projects – assisted in designing website; created portfolio on merchandise; conducted comparison shopping

COMPUTER AND SOFTWARE SKILLS

Proficient user of QuickBooks, PC Charge, Storage Command and Microsoft Office (Outlook, Word, Excel, Power Point).

EDUCATION

University of Maryland, College Park Campus - Double Major: B.A., Dance and Studio Art Fall 2010 – Present

Pending Graduation date: Spring 2012, Current GPA = 3.8

Montgomery College Rockville - Associates Degree, Dance Graduated: Spring 2010

Received several awards including: Leadership Award; Dean’s List; Hispanic Academic Achievement;

Scholarship recipient and apart of the phi theta kappa honors society

References Available Upon Request

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