Customer Service Manager

Angela Yvette Ashbury

*** ******* *****

Hampton, GA 30228

404-***-**** cell

770-***-**** home

***************@*****.***

Experiences:

Massachussetts General Florence, SC 09/2010 to 5/2011

Job Title: Account Executive

Job Duties: Responsible for inputting customers account information into computer systems, Made contact with customers in person and by phone, Assisted customers with payments and payment arrangements, Made changes to customers accounts, Verified customers account information, Approved or disapproved customers for lines of credit or other products with our company, Opened new accounts for new clients. Made collection calls to customers to get payments due on accounts.

Delanore, Kemper and Associates Atlanta, GA 08/2009 to 03/2010

Job Title: Collections Representative

Job Duties: Contacted customers with outstanding pay day loans and bank card accounts, Took payments over the phone, Set up payment arrangements over the phone, Made 150 to 200 calls per day. FDCPA knowledge, Skipped traced accounts using Lexis Nexus, Monthly Quota of 8800 dollars collected per month. Auto dialer experience

Financial Asset Management Systems Tucker, GA 08/2008 to 01/2009

Job Title: Collections Representative

Job Duties: Contacted At&t, Sprint, Bank of America, and Chase customers with outstanding balances, Took some payments over the phone, Set up payment arrangements by phone, Monthly Quota of 9500 dollars collected each month. FDCPA knowledge, Made 200 calls per day, Skip Traced accounts using Lexis Nexis, Auto Dialer experience

Mci Telecommunications Greenville, SC 03/2003 to 12/2006

Job Title: Customer Service Manager

Job Duties: Introduced to products and services to new and exsisting customers by phone, Took payments on customers accounts over the phone, Assist customers with billing and service issues, Answered customers questions and concerns, Set up new accounts, Closed accounts for non payments, Routed customers calls to correct departments, Made changes to customers accounts, and Sent out billing statements and account information to customers by mail.

Education

Wilson High School Florence, SC 2002

University of Nevada Las Vegas, NV 2005

References

Shalonda Williams Former Supervisor 843-***-****

Patrick Riley SR Friend 770-***-****

Soloman Ancrum Former Supervisor 843-***-****

Contact this candidate