International Relations

International Relations and Political Science Graduate whose accomplishments reflect extensive leadership experience with student, corporate, and military affairs; proven capabilities in corporate ethics and compliance; and expertise in identifying effective means of communications and community involvement.

SUMMARY OF QUALIFICATIONS

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Dedicated top performer with experience working with student affairs and public safety services in student life, advocacy, and judicial/administrative review. Expertise developing innovative and educational programs to address cultural, religious, and emerging issues. Superior customer service with strengths in proactive problem solving, mediation, and promotions. Foster ongoing interpersonal communications with organizations and clientele.

Recognized for outstanding community involvement/service with four Congressional and six State Assembly Awards, the Chancellor's Community Partnership Award, and six Marriott Service Awards. Experienced notary public, state notary fraud investigative assistant, and certified court translator. Fluent in English, Spanish, Italian, and Persian-Farsi.

CORE COMPETENCIES

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~ Leadership and Development

~ Client Communications

~ Liaison Affairs

~ Policy and Program Development

~ Customer Service

~ Public Relations

~ Resource and Staff Management

~ Discipline Process

~ Judicial Review

~ Promotions and Sales

~ University Policy and Procedure

~ Corporate Compliance

~ Training and Advising

~ Confidential Documentation

~ Conflict Resolution

~ Risk Management

~ Meeting and Event Planning

~ Ombudsman Services

~ Administrative and Policy Interpretation

~ Process Improvement

EMPLOYMENT HISTORY

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FRONT OFFICE AGENT / NIGHT AUDITOR, SAINT REGIS MONARCH BEACH, DANA POINT, CA, 8/07–10/08

Luxury five-star resort hotel and spa frequented by high-end leisure and business travelers, such as royal families, presidents, politicians, and celebrities; 1,000+ employees.

Managed front desk and PBX operations, analyzed sales/guest tracking, and ensured corporate compliance. Handled special, on-demand requests by clientele. Initially challenged with new computer system conversion.

* Selected as first employee to be fully trained and certified in new operating system; transformed employees' resistance to adopting computer upgrade, increasing usage from .01% to 50% in just one month.

* Brought front office into full compliance with new corporate standards and single-handedly training 20 employees on new computer system six months ahead of schedule, making hotel first in the region.

* Applauded for exceptional customer service after securing and installing fully-loaded, in-the-box Nintendo in three hours total and 24 hours before arrival of demanding guest who had booked the $5K presidential suite contingent upon having Nintendo in hotel suite. Concierge staff had tried for one week but failed.

* Within six months of implementing guest tracking program, increased repeat guest rate by 15% and greatly enhanced guest awareness in program.

FRONT OFFICE AGENT / NIGHT AUDITOR / EVENT COORDINATOR / GUEST LOYALTY PROGRAM COORDINATOR / ROOM SERVICE ATTENDANT, COSTA MESA MARRIOTT, COSTA MESA, CA, 09/06–01/08

Luxury hotel servicing executive business and leisure travelers; 100+ employees.

Only employee trusted to learn all front office contact positions serving as reserve supervisor. Fully trained to supervisory level for all title positions; held pay code for each title.

* Instrumental in catapulting hotel's property ranking to #3 within three months (previously ranked 120/124), which qualified property for $10K bonus. Brought property into compliance three months ahead of schedule.

* Increased guest satisfaction 50% within two months of creating quasi concierge service where no prior function existed. Set up professional structure and fulfilled high-pressure concierge requests daily.

* Doubled customer satisfaction among executive clientele by modernizing and upgrading business event services and materials to accommodate their needs. Managed project on time and $1,500 under budget.

* Advanced productivity by 200% through employing innovative training methods for new hires.

* Served on the employee disciplinary review committee to ensure fair review for employees facing discipline.

STUDENT SERVICE COORDINATOR, VOLUNTEER, SUMMER DISCOVERY (SD), WESTWOOD, CA, 6/04–7/04

Ten-week pre-college enrichment program for gifted students hosted by UCLA; 500+ students; 400+ employees.

Oversaw student programming and welfare. Handled disciplinary actions. Established direct networking and application assistance for students transferring to UCLA. Cultivated good working relations between SD and UCLA.

* Earned Chancellor's Community Partnership Award by developing innovative partnership program with SD's international students and UCLA's PhD candidates for language study and networking.

* Lowered student dismissal rate 95% by proactively identifying source of problem, targeting at-risk students early, and setting up supervised deterrent activities in line with university students.

* Provided special personalized care/services to address religious/cultural needs of international participants.

CUSTOMER SERVICE REPRESENTATIVE (CSR), VERIZON WIRELESS, PASADENA, CA, 9/04–5/05

Top producer of communications technology and services; 20+ employees at Pasadena store.

Served as lead CSR with report staff of ten. Managed customer issues, compliance, inventory, and maintenance.

* Boosted in-store customer satisfaction from #20 in region to #1 in state by upgrading customer service initiatives and training staff to cater to upscale clients.

* Reduced average time spend on new products inventory by more than 65%.

* Cut inventory loss 80% to $1K/quarter by improving effectiveness of monitoring equipment and processes.

STUDENT ACTIVITIES & INTERNSHIPS

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RESOURCE COORDINATOR, INTERNSHIP, LESBIAN GAY BISEXUAL TRANSGENDER (LGBT) CENTER, DEPARTMENT OF STUDENT AFFAIRS, UNIVERSITY OF CALIFORNIA, IRVINE (UCI), 2006–2007

Promoted education, information, and advocacy through program development and bookkeeping. Safe zone certified.

* Created safe and supportive environment for LGBT students by emphasizing community awareness and advocacy of cultural and religious diversity.

* Single-handedly organized successful speaker events of diverse community leaders and LGBT allies.

CAMPUS SERVICE OFFICER (CSO), INTERNSHIP, POLICE DEPARTMENT, UCLA AND UCI, 2004–2005

Provided campus events management. Assisted with concerns and reported findings to improve delivery of services. Worked closely with internal and external divisions in coordinating resources.

ROTC OFFICER, DEPARTMENT OF MILITARY SCIENCE, UCLA, 2002

Recruited to serve as inspector general, admissions officer, and compliance review officer for the Air Force ROTC and as judicial review officer for the Air Education Training Command. Trained in public speaking, advocacy, mediation, and conflict resolution.

* Conducted internal review processes as inspector general; strengthened personal responsibility and accountability through investigation and resolution of alleged violations; directed Open Ranks Inspections.

* Appointed one of two cadets to serve on judicial disciplinary board panel for four states (CA, NV, AZ, WA).

STUDENT AFFAIRS OFFICER, MOUNT SAN ANTONIO COLLEGE, 2000–2004

Serviced underrepresented, low-income, and handicapped students in accordance with Workforce Improvement Act.

* Earned Congressional Award for organizing grass roots activity to involve Iranian community in civic life.

* Formed student body government to advocate against student funds hemorrhaging based on old contracts. Successfully revamp constitution, secured funds, and formed student court of law within one year. Honored with Congressional Award for outstanding achievements.

EDUCATION

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BACHELOR OF ARTS, POLITICAL SCIENCE

UCI, ANTICIPATED JUNE 2009

BACHELOR OF ARTS, INTERNATIONAL RELATIONS

UCLA, ANTICIPATED JUNE 2009

ASSOCIATE OF ARTS, POLITICAL SCIENCE

MOUNT SAN ANTONIO COLLEGE, 2004

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