Service Skills
Resume:
Objective
To be a part of a growing team where my skills will be utilized in a manner that enables me to support the company and my family
Skills Summary
CUSTOMER SERVICE SKILLS
>Maintain high quality customer service in an airline setting
>Involved the customer in resolving delayed/damaged bag issues with an 85% satisfaction rate
>Assisted customers in the area of internet connection, billing issues
>Assisted customers with order status, returns, credits, payment issues, general website, and logistical questions
>Entered registration information for seminar/show attendees
>Performed outbound calls to companies that did not take delivery of the order and to discover how to save the sale
>Dispatching skills
>Shipping/Recieving experience
OFFICE/TECHNOLOGY SKILLS
>Responsible for writing technical instructions for customer installation of parts
>Responsible for reducing the amount of delayed/damage baggage claims to the station by 90%
>Read, interpreted, and prepared reports to be submitted for budget compliance
>Able to utilize MS Word, MS Excel, MS Powerpoint at an intermediate level
>Trained in multiple audio-visual presentation software and equipment
Employment History
MANPOWER, INC Bangor, ME
Per Diem Staffing April 2009 to Present
>Data Entry for logging show
>Seminar registration/staff
>Technical Writer
COMAIR, AIRLINES Bangor, ME; Erlanger, KY
Customer Service Agent July 2006 to September 2008
>Recognized for creating a PowerPoint training tool that resulted in a $1300.00 decrease in baggage costs to the station
>Responsible for proper check-in of passengers and baggage
>Oversaw delayed/damaged baggage department
>Unload/load planes
>Maintain handheld scanning equipment
>Recognized for Excel work assigned by supervisors
MICRODYNE OUTSOURCING Bangor, ME; Torrance, CA
Telephone Representative April 2001 to May 2006
>Inbound internet technical support
>Customer service support for internet billing support
>Customer service support for a major computer manufacturer
>Outbound Distressed Shipping Department – made outbound calls to customers to save sales
IRVING /PRIME TANNING Hartland, ME
Tannery Worker November 1997 to January 2001
>Received colored hides from the wet process and operated a dryer
>Worked in the Stain/Spray Department which stained completed leather hides
>Operated leather presses with imprinted patterns onto leather
>Worked as a Bundler/Dock worker which was responsible for retrieving measured leather, strapping, storing, and shipping completed leather orders
Education
INSTITUTE OF JEWISH/CHRISTIAN STUDIES – Dallas, TX
Certificate of Jewish/Christian Studies, 1997 GPA: 3.75/4.0
PRARIE BIBLE COLLEGE – Three Hills, Alberta, CA
Three-year Biblical Studies Diploma, 1988 GPA: 2.89/4.0
TACOMA BAPTIST HIGH SCHOOL – Tacoma, WA
High School Diploma, 1983 GPA: 2.50/4.0
Professional References:
Alana Dunham
207-***-**** (work)
*****.******@*************.***
Customer Service Lead Agent
Hudson, ME 04449
Dawn Carey
********@***.***
Customer Service Lead Agent
Holden, ME 04429
Personal References:
Dana Ward
********@***.***
52 Edgewood Drive, Brewer, ME 04412
Michael Johnson
*******.*.*******@*****.***
Career Center Consultant
Tri-County Career Center
45 Oak St Bangor, ME 04401
Michael Kane
**************@*******.***
Career Center Consultant
Tri-County Career Center
45 Oak St Bangor, ME 04401
Contact this candidate